Knysna: Hotel General Manager – Knysna posted by HotelJobs

Large upmarket hotel in Knysna is requiring a dynamic Hotel General Manager to oversee this busy property.

Job Scope:

1. Operations management

Oversee all hotel operations, including rooms division, food and beverage outlets, conference, spa and recreation facilities, housekeeping, maintenance, and security, to ensure efficient and seamless service delivery.

2. Financial management

Develop and manage the hotels budget, forecasting revenue and expenses, analyzing financial performance, and implementing cost-saving measures to optimize profitability and achieve financial targets.

3. Sales and marketing

Constantly liaise with Head Office Sales & Marketing Departments in order to Lead sales and marketing initiatives to drive revenue growth and market share, including developing sales strategies, targeting key market segments, and cultivating relationships with corporate clients, travel agencies, and other stakeholders.

4. Guest relations

Cultivate positive relationships with guests, addressing inquiries, resolving issues, and proactively seeking opportunities to enhance their stay and satisfaction.

5. Staff training and development

Recruit, train, and supervise hotel staff, providing ongoing coaching and feedback to ensure high service standards and a positive work culture.

6. Quality control

Maintain high standards of product and service quality, conducting regular inspections, and implementing procedures to ensure consistency and excellence throughout the hotel.

Minimum Requirements:

• Minimum of 5-6 Years Hotel GM experience within a large hotel environment

• Previous Rooms Division Management experience preferred

• Hospitality Management Diploma

• Matric Grade 12

• Own Vehicle & Valid driver license

• Excellent costing and reporting skills