Cape Town: People Experience Partner – Hospitality & Agri-Tourism Sector posted by Karen Tupper Recruitment

Location: Western Cape, South Africa
Industry: Hospitality | Agritourism | HR/People & Culture
Contract Type: Full-Time | On-Site
Salary: Commensurate with experience

About the Role:

A leading, purpose-driven hospitality and agritourism business in the heart of the Cape Winelands is seeking a People Experience Partner to join their People & Culture team.

This is a hands-on, high-impact role that supports the employee experience across a broad spectrum of departmentsfrom accommodation and culinary to guest experiences and farming operations. You will serve as a trusted HR business partner to operational leaders, building capability, enhancing engagement, and ensuring a values-aligned, people-first culture.

Key Responsibilities:

Business Partnering

• Act as the primary HR advisor for hospitality and operational teams

• Support workforce planning, talent management, and organisational design

• Coach managers on team dynamics, structure, and people development

Employee Experience

• Implement engagement and recognition programs

• Facilitate feedback loops and proactive wellbeing initiatives

• Strengthen onboarding and employee lifecycle moments

Performance & Development

• Roll out performance tools and frameworks

• Identify learning needs and support upskilling initiatives

• Champion leadership and career development pathways

Operational HR

• Manage day-to-day HR operations including lifecycle events, wellness, and employee relations

• Collaborate with payroll, recruitment, and HRIS platforms (e.g., Payspace)

• Ensure HR policies and compliance with South African labour legislation

People Projects & DEIB

• Drive people-centric projects: wellness campaigns, long-service recognition, seasonal staffing

• Contribute to diversity, equity, inclusion, and belonging (DEIB) efforts across the business

Requirements:

• 57 years HR/People Partner experience in hospitality or service-driven environments

• Solid understanding of South African labour law and HR best practices

• Proven strength in coaching, change management, and conflict resolution

• High EQ with the ability to influence across all levels of the organisation

• Proficiency in HRIS platforms (Payspace an advantage)

• HR, Industrial Psychology, or Hospitality-related degree/diploma

What Sets You Apart:

• You thrive across environmentsboardrooms, back-of-house, or vineyards

• You lead with empathy but arent afraid of honest conversations

• You see culture as a living system, not a checklist

• Strong problem-solving skills, calm under pressure

• Youre people-first, practical, and purpose-driven

To Apply

Please submit a copy of your updated CV and a recent profile photo. Only shortlisted applicants will be contacted.