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Cape Town City Centre: IT Service Delivery Manager

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Job Description

IT Service Delivery Manager Cape Town I Permanent I Onsite Experience: • 8–12 years managing IT service delivery and call center operations for large-scale clients (800 seats). • Proven track record in driving SLA adherence, process improvements, and operational efficiency. • Exposure to 24×7 operational environments. Technical Skills: • Strong knowledge of cloud technologies (AWS, Azure, GCP) and cloud service models (IaaS, PaaS, SaaS). • Solid IT networking fundamentals (A, Network) including troubleshooting and hardware/software support. • Experience with call center platforms such as Avaya, Genesys, Cisco, or Five9. • Familiarity with ITIL/ITSM frameworks and project management methodologies. • Proficiency in MS Office, MS Project, and Visio. Qualifications: • Bachelor’s degree (B.E./B.Tech preferred). • Relevant certifications such as ITIL/ITSM, PMP, or cloud certifications (AWS, Azure) are an advantage. Core Competencies: • Strong communication and stakeholder management skills. • Excellent problem-solving and consultative skills. • Customer-focused mindset with the ability to work effectively with global teams. • Ability to drive business value, productivity improvements, and cost control initiatives.



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