Cape Town City Centre: Help Desk Technician – Cape Town

Key Responsibilities Provide IT hardware and software support across head office and branches. Assist users with Workstations, Office 365, Vision Pro, WMS, Antivirus, Backups, POS systems, and Windows environments . Configure and maintain IT systems including Active Directory, networking (LAN, WAN, Wireless), and printers. Maintain and update the Asset Register and user configurations. Deploy and document firewall, Microsoft, and security setups. Monitor IT systems, perform proactive troubleshooting, and ensure rapid resolution of user issues. Qualifications & Experience Matric with Maths. 2 years IT support experience (hardware, software, networking). Knowledge of LAN, WAN, Wireless, Phones, Printers, Remote Support, Microsoft infrastructure, Active Directory, Office 365 . Experience in desktop support, endpoint security, and client interaction. Skills & Attributes Strong troubleshooting and problem-solving ability. Good understanding of IT infrastructure, Microsoft applications, and basic security (FW, IPS, EPS). Excellent communication, interpersonal, and organizational skills. Ability to work under pressure, meet deadlines, and document technical work. If you havent heard back from one of our Talent Gurus within 7 days of submitting your application, we regret to let you know that your application was not successful this time around.