Grahamstown: Duty Manager (Live In)

A 5-star game lodge is seeking a highly experienced Duty Manager to perform the following: Key Responsibilities Guest relations: manage check-ins/check-outs, and provide a professional, guest-centric presence in all areas. Act as the manager on duty, overseeing housekeeping, kitchen, guiding, maintenance, and other operational teams to ensure smooth operations. Supervise, mentor, and train staff, fostering a positive team culture and ensuring staff are aligned with lodge standards and goals. Handle guest billing and administration, maintain accurate operational records, and report on staff performance and operational issues to management. Ensure cleanliness, safety, and functionality of all lodge facilities, public areas, and guest rooms. Coordinate logistics for guest activities and ensure seamless communication between lodge departments to meet guest needs. Support effective stock control, ordering, and receiving of supplies, ensuring cost-effectiveness. Maintain the highest service standards, participate in and communicate the lodge’s conservation message and purpose. Qualifications & Skills Proven experience in ultra-luxury or 5-star lodges. A formal hospitality qualification and high standards of service excellence are often required. Strong leadership, communication, and people management skills. Exceptional knowledge of food and beverage, including awareness of dietary needs and allergies. Ability to manage finances, observe budgets, and control stock effectively. Computer literacy is usually expected.