South Africa: Lodge Anchor

This tranquil lodge offers guests front-row access to Big Five territory. The lodge is currently undergoing an extensive refurbishment and interior redesign ahead of its reopening. The Lodge Anchor acts as the link between management and operational teams, maintaining high levels of guest satisfaction and operational efficiency. PLEASE NOTE – Lodge will be opening in December 2025. Candidate requirements: Minimum 3-5 years experience in a lodge or hotel front-office or guest-relations role. Previous experience in a supervisory position would be advantageous Excellent interpersonal and problem-solving skills. Strong multitasking abilities and attention to detail. Computer literacy (MS Office, PMS systems). Professional appearance and demeanor Friendly, personable and guest-focused Exceptional communication skills Key Responsibilities: Oversee and coordinate front-of-house activities, including guest arrivals, check-ins, and departures. Assist with reservations, activity coordination, and guest relations. Support F&B and housekeeping teams during busy periods to ensure seamless service. Handle guest queries, feedback, and complaints promptly and professionally. Monitor guest satisfaction and contribute to ongoing service improvement. Assist management with administrative and operational tasks as required. Ensure all company policies, SOPs, and brand standards are consistently followed. This is a live-in role.