Johannesburg: Telesales Consultant posted by ICTEngage

We are looking for a motivated and results-driven Telesales Consultant with at least 2 years experience in IT Telesales. The successful candidate will be responsible for making daily outbound calls to prospective clients, generating new business opportunities, and setting qualified appointments. Experience in IT, ISP, or MSP sales is mandatory and non-negotiable.

Key Responsibilities

Telesales & Business Development

• Conduct high-volume outbound calls daily to prospective clients to generate interest in our IT solutions and services (ISP, MSP, IT solutions).
• Identify and qualify new leads, understanding their needs and matching them with our offerings.
• Proactively source new prospects via LinkedIn and other lead-generation methods.
• Follow up on inbound and marketing-generated leads to nurture opportunities.
• Present and clearly articulate product and service benefits to potential clients over the phone.
• Overcome objections and use persuasive communication to drive interest and secure appointments.
• Focus on Fibre, Voice, IT, Cybersecurity, and PBX opportunities as key revenue streams.

Pipeline & Sales Process Management

• Achieve and exceed weekly and monthly activity targets.
• Build and maintain a robust pipeline of qualified leads.
• Update and manage the CRM system with accurate client information, call outcomes, and follow-up actions.
• Nurture relationships with prospects to move them through the sales funnel.
• Work closely with the sales team to hand overqualified appointments and ensure smooth client transitions.

Teamwork & Reporting

• Collaborate with the sales and marketing teams to refine lead qualification criteria and improve conversion rates.
• Provide regular feedback on client needs, market trends, and competitor activities.
• Participate in team meetings, share best practices, and contribute to achieving team goals.
• Uphold company policies, procedures, and compliance standards (including data protection and privacy laws).

Customer Relationship Management

• Build rapport and maintain a professional, friendly, and customer-centric approach.
• Handle all calls with confidence and enthusiasm to create a positive brand impression.
• Ensure consistent follow-ups and timely communication to strengthen relationships with prospects.

Requirements

• Minimum of 2 years IT Telesales experience non-negotiable.
• Proven business-to-business (B2B) sales experience.
• Experience in lead generation, cold calling, and appointment setting.
• Strong track record of achieving or exceeding sales targets.
• Excellent verbal communication, persuasion, and negotiation skills.
• Proficiency in using CRM systems and LinkedIn for prospecting.
• Highly motivated, reliable, and target-driven with strong resilience.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Stable employment history no job hoppers.
• Knowledge of Fibre, Voice, and PBX solutions mandatory.

Benefits

Basic salary of R20 000.00 R25 000.00, dependent on experience and proven track record.?