Pretoria: Placement Facilitator / Booking Clerk

REQUIREMENTS Minimum education (essential): Diploma in Office Management or Communication Minimum education (desirable): Diploma or Certificate in Nursing Qualification in a Medical or Physiology field Minimum applicable experience (years): At least 3 years in a medical receptionist, office administration, or related role Required nature of experience: Medical Reception and Administration Client Engagement and Liaison Call Centre / High-volume telephonic environment Skills and Knowledge (essential): Proficiency in Microsoft Office Suite Intermediate Excel skills Skills and Knowledge (desirable): Knowledge of call centre procedures Conflict handling and resolution Other: Proficiency in English and Afrikaans (verbal and written) Own reliable transport and valid drivers licence Flexibility to work extended hours, including weekends on a rotational basis KEY PERFORMANCE AREAS Booking Management Manage and acknowledge employee applications, ensuring compliance with medical institutions requirements Capture and maintain accurate employee details on WhatsApp groups Notify Senior Bookings Facilitator of new hires and arrange orientation Manage WhatsApp communications and allocate placement requests Collate and confirm all placements with Unit Managers Handle placement queries via the landline and redirect as necessary Assist with provision of SANC documentation, certifications, or other compliance documents Manage and update leave rosters Client Liaison Monitor client satisfaction through telephonic follow-ups Resolve placement-related queries effectively Facilitate clear communication between hospitals, placement teams, payroll, and management Support long-term client and candidate relationships through professional, responsive service Remuneration Offered Market related