South Africa: Lodge Manager – Luxury Property Group – Mozambique | Lb posted by Kendrick Recruitment

Lodge Manager – Luxury Property Group | Mozambique Salary: Negotiable DOE | Live-In Kendrick Recruitment is seeking an experienced and dynamic Lodge Manager for a luxury property group in Mozambique. This role requires a dedicated hospitality professional with proven leadership skills, a passion for guest experience, and the ability to manage all aspects of lodge operations to the highest standard. Key Responsibilities: Guest Experience & Service Excellence Champion the lodge’s guest experience philosophy, ensuring each touchpoint exceeds expectations. Personally oversee guest delight planning for repeat, stay-over, and special-occasion guests. Implement creative, tailor-made experiences that reflect the unique island setting. Ensure seamless coordination across all departments to deliver exceptional service. Oversee daily quality checks in guest areas and lead guest briefings with HODs. Hospitality Training & Development Design and implement a training calendar covering service, housekeeping, bar skills, and guest relations. Mentor HODs to become trainers within their departments. Conduct service audits and feedback sessions to reinforce standards. Partner with training academies to deliver on-site workshops and assessments. Operations & Financial Management Oversee daily lodge operations, front and back of house. Assist with budget creation, monitoring, and CAPEX planning. Drive cost efficiencies without compromising quality. Ensure maintenance, equipment, and infrastructure are fully operational. Team Leadership & Development Lead, inspire, and mentor a diverse team with a focus on professional growth. Recruit, onboard, and retain high-performing staff. Conduct performance reviews, set goals, and drive accountability. Foster a culture of service excellence and team cohesion. Sustainability & Community Engagement Implement sustainable practices to reduce environmental impact. Support community development initiatives and foster strong local partnerships. Contribute to biodiversity conservation efforts on the island. Health, Safety & Compliance Ensure compliance with all health, safety, and environmental regulations. Maintain emergency protocols and staff readiness. Outputs & Deliverables: High guest feedback scores and increased repeat visitation. Fully implemented hospitality training programme with measurable improvements. Delivery of budgeted financial results and CAPEX adherence. Strong, motivated, and cohesive team with low staff turnover. Well-maintained lodge infrastructure and equipment. Active contribution to community and conservation initiatives. Qualifications, Skills & Experience: Minimum 3–5 years’ experience as a Lodge Manager or General Manager in a luxury lodge or hotel, ideally in a remote location. Proven record in training and developing hospitality teams. Diploma or Degree in Hospitality Management. Strong operational, financial, and people management skills. Excellent interpersonal, hosting, and guest relations abilities. Proficiency in MS Office and lodge management systems. Fluency in English (Portuguese advantageous). Personal Attributes: Charismatic leader with a calm and approachable manner. Passionate about guest delight and exceptional service. Skilled trainer and mentor with the ability to inspire others. Creative problem solver who thrives under pressure. Adaptable, culturally sensitive, and aligned with ethical hospitality values. Package & Conditions: Permanent, live-in position. Competitive remuneration package, including accommodation, meals, and additional benefits.