We are seeking a detail-oriented and proactive Controller to provide essential support to the Key Account Manager with the day-to-day management of allocated accounts. The successful candidate will play a key role in ensuring smooth operational flow, timely documentation, and effective coordination with all relevant stakeholders. Key Responsibilities: Assist the Key Account Manager with all account-related duties. Manage file registrations and ensure pre-alerts are in place. Verify requirements for original documents and handle surrendering when needed. Request ANFs and assist with shipment tracking. Obtain all charges, prepare payment requisitions, and capture 3rd-party invoices in advance. Liaise with the Operations Manager for approval of storage, demurrage, detention, inspection invoices, etc. Obtain releases from shipping lines, co-loaders, and airlines in advance. Prepare files for Customs handover and obtain clearing instructions. Send internal and external transport instructions and update NAVIS where required. Arrange inspections with 3rd parties (SAPS, NRCS, Customs, SARS, etc.) in consultation with the Key Account Manager. Obtain DROs and PODs. Scan all relevant documentation into Ship Shape. Provide support with export operations as required. Ensure proper file closure once disbursements are finalized. Requirements: Matric / Grade 12 (minimum). Previous experience in freight forwarding, clearing, or logistics administration. Knowledge of sea freight is advantageous (air freight exposure is a plus but not essential). Strong organizational and document management skills. Ability to multitask, work under pressure, and meet deadlines. Excellent communication and coordination abilities. Proficiency in relevant freight/logistics systems (e.g., NAVIS, Ship Shape) will be beneficial.