Cape Town City Centre: Mid-Level Business Analyst

The Mid-Level Business Analyst will play a key role in bridging the gap between business requirements and technology solutions within iOCO. This role involves gathering and documenting requirements, analyzing processes, supporting solution design, and ensuring successful delivery of medium to large-scale projects. The role requires collaboration with stakeholders, project teams, and technical teams to deliver efficient and effective solutions. What you’ll do: Gather and document requirements from stakeholders for medium to large projects. Collaborate with development and testing teams to ensure solutions align with business needs. Analyze and map existing business processes to identify areas for improvement. Prepare user manuals, training materials, and support user acceptance testing (UAT). Work closely with Systems Analysts, Project Managers, and technical teams to design and implement optimal automated solutions within project constraints. Contribute to process improvement initiatives and provide insights for business decision-making. Ensure consistent use of business analysis standards, methodologies, and tools. Your Expertise: Minimum of 3 years’ experience in roles such as Business Analyst, Technical Business Analyst, System Analyst, System Engineer, Quality Assurance, or Business Requirement Analysis. Strong analytical, problem-solving, and communication skills. Ability to work independently and collaboratively within cross-functional teams. Qualifications: Degree in Information Communication Technology (ICT) or related field, incorporating knowledge of Information Systems. Skills & Competencies: Proficiency in requirement gathering, process mapping, and workflow documentation. Experience with user acceptance testing (UAT) and preparation of training materials. Familiarity with software development lifecycle (SDLC), IT frameworks, and business analysis methodologies. Strong attention to detail and ability to manage multiple priorities. Experience using business analysis tools such as: Microsoft Visio or Lucidchart (process mapping) JIRA or Azure DevOps (requirement tracking) Excel, Power BI, or similar for data analysis Confluence or SharePoint (documentation)