Stellenbosch: Receptionist/Switchboard Operator posted by Pro Tem

We are looking for a fixed term Receptionist/Switchboard Operator to join their team. Welcoming guests to the estate, guiding guests to the various outlets & respond to general enquiries.

Main Responsibilities:
Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area;
Engage with guests providing information related to the estate, the facilities & experiences;
Conduct estate tours with guests;
Operate telephone and switchboard service for all calls;
Refer calls & provide assistance to the appropriate person depending on the nature of the call;
Maintain a register of bookings and reservations and communicate with the Security department;
Compile and update data related to the area of activity;
Complete and distribute information that needs to be communicated around the estate;
Correct and update electronic telephone directory;
Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments;
Keep management informed of all concerns that guests raise;
Ensure all lost property is handed and signed over to the security manager.

Main requirements:

Grade 12, hospitality certificate will be a plus;
Preferably 1- 2 years previous reception/switchboard operator experience;
Excellent telephone etiquette and customer-service skills;
Fluent in English with excellent written & oral communication skills;
Able to work in a team;
Good computer skills (word, excel, outlook);
Strong organizational skills and attention to detail
Availability to work within Hospitality operating hours (e.g. evenings, public holidays, weekends);
Comfortable in dealing with very distinguished clientele;
Must be well-presented and have an enthusiastic personality.