Midrand: Internal Sales Coordinator (Networking and CCTV Products)

Key Responsibilities Order Processing Accurately receive, confirm, and process customer orders in accordance with internal procedures and timelines. Coordinate with internal departments (e.g. logistics, finance, product teams) to ensure seamless order fulfillment. Monitor and follow up on order status to ensure timely delivery and customer satisfaction. Rebate Calculation Calculate and verify customer rebates in accordance with the company’s commercial agreements and rebate structures. Maintain accurate records and documentation of all rebate transactions. Liaise with finance and commercial teams to ensure timely and correct rebate payments or credits. Reporting and Sales Analysis Accurate creation of daily and weekly stock, sluggish, marketing, sales and back- order reports for company use. Generate customer sales reports and salesman growth reports as required, ensuring accuracy and clarity of information. Internal Model Name List Management Maintain and update the internal model name list, ensuring accurate translation between distributor model names and internal naming conventions. Coordinate with product and sales teams to ensure the model list remains up- to-date and reflective of current offerings. Customer Classification Management Maintain the customer classification list, translating distributor customer names into internal naming conventions. Classify customers by type and allocate each to the appropriate internal salesperson. Ensure consistency and accuracy in customer classification across all internal systems and reports. System and Data Integrity Ensure the accuracy and integrity of all maintained data across platforms, documents, and reports. Sample Processing, Tracking and Reporting Accurately receive, confirm and process sample requests from internal departments such as sales and technical. Tracking and reporting of samples sent to customers, keeping track of the responsible salesperson for timely receipt of sample returns from customers. Notification of overdue sample returns and following up with the responsible salesperson to have samples returned. Logistics Support (Ad-Hoc) Supporting the warehouse team with communication with logistics partners/forwarders as and when necessary for shipment processing and receipt scheduling. Communication with warehouse team regarding storage capacity and shipment receipt scheduling. Stakeholder Collaboration Serve as a liaison between sales, finance, logistics, and product departments to ensure efficient workflow and information sharing.