South Africa: Duty Manager posted by Gondwana Lodges PTY Ltd

Duty manager – Vacancy REPORTS TO: Lodge Manager Duties and Responsibilities · Answer questions about lodge policies and services and resolve any guest issues. · Delegate tasks, set work schedules and manage shifts for staff. · Handle front-office and restaurant operations and quickly address and resolve any problems. · Work with other managers to ensure smooth coordination of lodge activities. · Monitor staff performance to maintain efficiency and compliance with policies. · Conduct training sessions for staff. · Inspect guest room and public area for cleanliness. · Work well under pressure and be quick to act in stressful situations. · Foster service innovation. · Manage front office operations. · Manage guest/customer experience. · Manage loss/risk prevention. · Manage relationship with customers. · Manage the service brand. · Manage workplace challenges with resilience. · Present information. · Solve problems and make decisions at managerial level. · Good working knowledge of the Property Management System (PAN). Experience and Qualifications · Minimum of 2 years’ experience in FOH/ Restaurant or similar position. · Strong commitment to delivering exceptional service and genuine passion for the industry. · Outstanding proficiency in English. · Solid computer skills · Excellent managerial and communications kills. · Own transport & valid driver’s license. · Thorough understanding of basic labour laws and disciplinary procedures. · Developmental approach towards staff management. · Proficient reporting skills · Diligent work ethic, cooperative attitude, and meticulous attention to detail. · Display of assertiveness, patience, and strong organizational skills. Please send updated CV and supporting documents (Clear ID, Proof of Address, Bank Confirmation letter) to westerncapeCV1@Apply Below before the 3rd of November 2025.