What youll be doing Support all products and services Support for the entire Africa (mainly Southern Africa, but willing to support Central, East and North-West Africa Increase and support sales of products and services by providing technical assistance Design and improve equipment to extend service life Deliver products, service or bundled solutions that were sold Perform cost estimates and calculations on solutions offered as part of the quotation process Accountable for delivery results and performance Actively determine and pursue profitable business opportunities for products and services by analysing customer and market needs Increase sales of products and services by providing technical assistance to key customers and establishing and maintaining good relationships with Engineering and other technical personnel at customers Support sales by providing technical assistance with regards to the selection, application and proper use of full range of products Re-design equipment where the customer has experienced problems with the existing products-based arrangement or where new technology can be incorporated to improve product efficiency and lead to cost reductions Design or develop new solutions for customers Deliver products, services or bundled solutions sold to customers by providing effective Engineering, Project management or other professional services Perform bearing failure analysis and provide customer with detailed report and recommendations Manage, measure and interact with suppliers of engineered solutions Generate General Assembly (GA), layout and conceptual drawings for quotation purposes which could be developed into final solutions by inhouse draughting Keep up to date with the latest product knowledge and developments Perform training on products and services for inhouse, distributor, branch and customer personnel Continuously develop and improve capabilities for integrated services delivery Plan effective and optimised resource utilisation and allocation against service delivery and project requirements. Including cost control programs on engineered products and project deliveries Adhere to all applicable company policies and procedures Encourage and implement process improvements Ensure effective teamwork and working in a seamless manner with all service delivery, customer services and sales functions Drive sustainability targets and functions What youll need Formal Engineering qualification- BSc Eng, BEng, BTech or NHD Eng in Mechanical Engineering Project Management qualification will be an advantage Professional associations/memberships will be an advantage Minimum 2-3 years technical support at customer facing level Minimum 2-3 years Product Engineering, in either Application, Project or Design Engineering Knowledge of Engineering Draughting and management systems Analytical approach to problem solving Excellent planning, organisational and administrative skills Working knowledge of bearings, seals, tribology, CoMo, lubrication systems etc. Willingness to travel What is in it for you? Work for a Multi-National Company with huge potential for growth. TCOE: R 850 000 R 950 000, inclusive of basic salary, car allowance, company contribution to medical aid (50% subsidy) and provident fund (9% company contribution). A Few Things to Know High levels of concentration required Frequent domestic and some cross-border travel will be required to visit and engage with network Will spend time travelling, mostly driving, sometimes flying to remote customers Will be required to work outside normal working hours if needed Regular exposure to mitigated and controlled risks PPE required Ready to Apply? Click Apply and please complete your application in full. If you dont hear from us within 3 months, your application was not successful. However, we may contact you for other roles in the future (with your permission). Data Privacy Notice By applying, you consent to Elchemie processing your personal data for the purpose of job matching. Your data will be securely stored and shared only with trusted service providers and clients.
