South Africa: Site Manager (Retail Fuel Industry) posted by Prudent HR solutions

Manager

Location: Mdantsane, Eastern Cape
Industry: Fuel / Retail / Convenience
Type: Permanent | Full-Time

About the Opportunity

Our client, a leading organisation in the fuel and convenience retail sector, is seeking a hands-on, disciplined, and performance-driven Site Manager to oversee daily operations at their Mdantsane branch.

This is an exciting opportunity for an experienced operational leader with a proven ability to manage retail or forecourt sites efficiently while driving profitability, safety, and customer satisfaction.

Role Overview

The Site Manager will be responsible for managing the day-to-day operations of the site, including forecourt and store management, stock and cash control, staff leadership, and compliance. The ideal candidate will demonstrate strong organisational skills, operational discipline, and a customer-first approach, ensuring that the site runs smoothly, profitably, and in line with company standards.

Key Responsibilities

Forecourt and Store Operations

• Oversee all forecourt and convenience store operations to ensure readiness and functionality.

• Maintain site cleanliness, presentation, and safety standards.

• Manage staff rosters, daily briefings, and operational targets.

• Coordinate with suppliers to ensure timely fuel and stock deliveries.

• Monitor equipment, signage, and lighting for optimal operation.

Cash and Financial Management

• Supervise cash handling, reconciliations, and banking activities.

• Ensure compliance with financial control policies and audit requirements.

• Identify and resolve cash variances promptly.

• Maintain accountability at cashier and back-office system levels.

Stock and Inventory Control

• Manage stock ordering, receiving, GRV capturing, and variance controls.

• Monitor sales trends, minimum order quantities, and wastage.

• Conduct scheduled stock counts and supplier reconciliations.

• Ensure accurate stock management and reporting.

Staff Leadership and Development

• Lead, train, and motivate the team to achieve site performance goals.

• Manage recruitment, onboarding, and performance appraisals.

• Maintain discipline, grooming, and attendance standards.

• Promote a professional and customer-focused culture.

Customer Service and Experience

• Ensure high standards of service delivery and customer satisfaction.

• Address customer complaints professionally and promptly.

• Maintain store presentation and queue management.

• Drive upselling, promotions, and loyalty programme initiatives.

Health, Safety, and Compliance

• Ensure compliance with occupational health, safety, and environmental regulations.

• Conduct regular safety and hygiene audits.

• Maintain emergency and evacuation procedures.

• Promote a culture of safety awareness among staff.

Reporting and Administration

• Prepare accurate daily, weekly, and monthly operational reports.

• Verify wet stock data, ATG readings, and DTS reports.

• Reconcile cash, pump readings, and POS data.

• Monitor profitability, staff hours, and expense variances.

• Maintain organised and audit-ready administrative records.

Cross-Functional Coordination

• Liaise with suppliers, maintenance teams, and franchisor representatives.

• Support marketing campaigns, in-store promotions, and improvement initiatives.    

Requirements

Minimum Requirements

• Matric / Grade 12 (essential)

• Diploma or Degree in Retail Management, Business, or Accounting (advantageous)

• Minimum of 35 years experience as a Site or Retail Manager (fuel, FMCG, or quick-service sector preferred)

• Proficient in POS, GRV, wet stock, ATG, and cash-up systems (Stowe or similar)

• Strong leadership and people management experience

• Excellent communication, problem-solving, and time management skills

• Computer literacy (MS Office, Excel)

• Valid drivers license

Behavioural Competencies

• High integrity and accountability

• Strong attention to detail

• Hands-on, disciplined leadership style

• Results-driven and customer-focused

• Calm, professional, and solution-oriented under pressure

Benefits

Remuneration and Benefits

• Competitive basic salary (based on experience)

• Company vehicle and fuel allowance

• Lunch allowance

• Performance-based incentive bonuses

• Ongoing training and career development opportunities