Edenvale: Assistant Manager posted by Cash Crusaders

Are you a driven, people-focused leader with a passion for retail excellence? Join our dynamic team as an Assistant Store Manager and play a key role in driving operational success, customer satisfaction, and team development.

Key Responsibilities Operational Management

• Achieve and exceed store sales objectives.

• Maximise income streams, including add-ons, gross profit, and other revenue opportunities.

• Drive and monitor overall store performance.

• Ensure consistent implementation of merchandising and marketing standards.

• Execute all marketing initiatives effectively.

• Attract and retain a loyal and growing customer base.

Inventory Management

• Oversee stock control processes to ensure optimal inventory levels.

• Maintain accurate records of stock movement and shrinkage.

• Support the implementation of best practices to improve store profitability.

Customer Service

• Deliver an exceptional in-store customer experience and ensure customer expectations are consistently exceeded.

• Review and action Mystery Shopper reports to improve service delivery.

• Manage and resolve product and retail-related customer complaints promptly.

• Foster a culture of customer-centric service among all team members.

People Management

• Support the training, coaching, and development of store employees to ensure competency and growth.

• Implement effective succession planning within the team.

• Drive consistent and fair performance management practices.

• Promote positive employee relations and maintain high levels of staff engagement.

Administration

• Ensure compliance with all company policies, procedures, and system requirements.

• Oversee daily operational checks, including cash-ups, safe checks, and alarm checks.

• Maintain accurate and up-to-date administrative files and reports.

Requirements

• Proven experience in a retail management or supervisory role.

• Strong leadership, communication, and organisational skills.

• High attention to detail and a results-driven mindset.

• Ability to work retail hours, including weekends and public holidays.

• Must be willing to relocate based on business requirements.