Job Description
Key Responsibilities:
- Customer Support & Enquiries:
- Be the first point of contact for client communication via phone or email
- Manage incoming sales enquiries and provide basic product info or pricing
- Route technical questions to relevant specialists
- Sales Order Processing:
- Generate quotes, pro forma invoices, and sales orders using ERP/accounting software
- Accurately record product codes, quantities, and delivery details
- Keep clients informed on order progress, delivery timelines, and lead times
- Administrative Support:
- Maintain up-to-date records in CRM/internal databases
- Compile monthly reports, including sales performance, customer statements, and back-orders
- Assist external sales staff with admin tasks like pricing updates, presentations, or tender documents
- Team Coordination:
- Liaise with warehouse and logistics to facilitate on-time dispatch
- Collaborate with production and procurement on availability and custom orders
- Work closely with finance for invoicing, credit notes, and account queries
- Product Knowledge:
- Learn the specifications and features of modular flooring systems
- Be equipped to explain differences in panel types, load capacities, finishes, and more
Job Experience & Skills Required:
- Excellent administrative and organizational skills—accuracy is key
- ERP and CRM system experience (e.g., Syspro, SAP, or similar platforms)
- Ability to juggle multiple tasks in a fast-paced technical sales setting
- Strong communication skills and customer service orientation
- Advantageous: Background in construction, manufacturing, or technical sales
If you are interested in this opportunity, please apply directly.
For more exciting Engineering vacancies, please visit: www.********.co.za
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions.
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