Johannesburg: IT Service Desk Operations Manager

A leading organization is seeking an IT Service Desk & Operations Manager to oversee IT support and infrastructure operations within the MIS department. This permanent role offers the opportunity to manage service continuity, lead a skilled team, and ensure compliance with ITIL standards and ISO processes. Whats in it for you? Youll play a key role in ensuring operational excellence, managing IT resources, and driving service improvements that impact the entire business. Key Responsibilities Plan, organize, and assign tasks to the RUN team Manage IT hardware resources, including inventory and capacity planning Ensure ITIL-compliant MIS support processes (ticketing, troubleshooting, monitoring, reporting) Oversee daily, weekly, and monthly production follow-ups Manage IT infrastructure contracts and SLAs, ensuring compliance and applying penalties where necessary Ensure adherence to security, licensing, and group IT policies Maintain compliance with ISO, ITIL, and QHSE processes Contribute to tenders and RFPs, and stay updated on emerging technologies Job Experience and Skills Required Education: Degree in Information Technology or Computer Science ITIL Foundations certification Experience: 1015 years of relevant IT experience Strong knowledge of Microsoft environments Expertise in network/telecom (FortiGate certifications advantageous) Knowledge of VMWare virtualization technology (added advantage) Skills: Managerial and leadership capabilities Strong troubleshooting and problem-solving aptitude Ability to manage multiple priorities in a fast-paced environment Apply now!