Western Cape: IT Support Technician posted by Communicate Finance

Provide first and second-line technical support to staff (in-person, remote, and telephonic)
Diagnose and resolve hardware, software, and network issues
Install, configure, and maintain desktops, laptops, printers, and other peripherals
Set up and manage user accounts, permissions, and access rights
Support Windows and Mac operating environments
Assist with onboarding of new users, including device setup and training
Document issues, solutions, and processes using service desk tools
Ensure systems security through updates, patching, and basic monitoring

Qualifications and Skills:
A relevant IT qualification (e.g., CompTIA A+, N+, MCSE, Diploma in IT, or equivalent)
Minimum 3+ years’ experience in an IT support or helpdesk role
Strong understanding of Windows 10/11, Microsoft 365, and basic networking
Experience troubleshooting hardware, printers, and peripheral devices
Familiarity with ticketing systems (e.g., Freshservice, Jira, ServiceNow)
Knowledge of Active Directory, Azure AD and Exchange
 
 
Contact Penny Janse Van Rensburg on *****@*****.co.za or 021 418 1750, quoting the Ref: CTI006022.
 
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