Cape Town Region: Group Reservationist posted by Karen Tupper Recruitment

A busy 4* hotel is seeking a professional Reservationist to focus on individual, groups and manage booking systems efficiently. This role requires strong organisational skills, system knowledge, and the ability to manage group reservations while ensuring accuracy and service excellence. Duties and Responsibilities: Manage individual and group reservation enquiries from initial contact through to confirmation and payment Accurately capture reservations in online booking platforms and the hotel’s PMS Develop and maintain reservation systems and procedures for efficiency Prepare group quotations, contracts, and pro-forma invoices Liaise with sales and operations teams to ensure seamless handover of confirmed groups Handle modifications, cancellations, and special requests for group bookings Monitor group allocations and update availability across platforms Ensure timely communication with clients and maintain accurate records of correspondence Prepare group reservation reports for management review Conduct regular audits of booking platforms to ensure information is correct and up-to-date Support the reservations team with training and guidance on group processes Provide administrative assistance to the sales and events department as required Requirements: Minimum 3–5 years’ experience in high end, high volume hotel reservations Strong working experience of Opera PMS and online booking systems Excellent organisational and time management skills Ability to work independently and handle multiple group reservations simultaneously Strong written and verbal communication skills High attention to detail and accuracy in financial transactions and reporting Ability to collaborate effectively with sales, events, and operations teams Professional, guest-oriented approach with problem-solving skills