The Parts Sales Representative is responsible for ensuring that the Company’s parts department and clients are handled in a professional and efficient manner. This includes sourcing new suppliers, over-the-counter clients, as well as potential workshop clients. Key Performance Areas Parts Sales Representative: Ensure efficient sales, coordination and record-keeping of all parts and general service activities. Oversee the parts department’s daily tasks. Order parts stock and ensure sufficient, correct stock levels are acquired at the correct price for the same quality item with the same specification, for the department to increase its GP. Ensure availability of parts on a weekly basis. Handle parts sales and invoicing. Adhere to daily and weekly checks to ensure smooth operations of parts department. Receive and dispatch parts orders. Maintain accurate service and parts record keeping and reporting. Ensure instructions to suppliers / contractors include a full scope of requirements to prevent add-ons and unplanned expenditure after quotation approval. Parts stock take: Spot check once a month and full stock count twice a year. Liaison with walk in clients. Handle client complaints and work closely with the General Manager to resolve complaints. Ensure good housekeeping standards are maintained. Purchasing and Finance Management: Ensure that all daily, weekly and monthly deadlines are adhered to. Always comply with Company policies and procedures. Maintain parts & tools inventory, supplier quotations, monitoring purchase orders and invoice approvals. Oversee equipment stock and place orders for new supplies when necessary (ordering, receipt and stock control). Forecasting, ordering, and price negotiation of spare parts inventory. Health and Safety: Keep the parts room neat and tidy, with all items stored and marked correctly. Be able and willing to accept SHE regulatory appointments. Fleet Management: Liaise with relevant department for when services can be performed, so parts can be ordered if not in stock. Verify that correct parts are used during and after. Ensure unused parts are returned to stock or sent back to the supplier. Communications and Reporting: Maintain professional approach when dealing with the various Heads of Departments. Ensure written and verbal communication comply with company code of conduct and should always be executed in a professional manner. Respond timeously and professionally to service queries and complaints. Present yourself in a professional manner upholding the reputation of the Company. Human Resources: Must be able to work to a flexible schedule. Set department objectives / KPIs and review and assess ongoing performance of direct reports. Report on achievement of targets and identify any actions required. Experience and Qualifications: At least 2 years’ experience in Parts Sales. Knowledge of agricultural mechanisation machinery / equipment will be advantageous. Understanding of parts procurement / supply chain processes. Experience in workshop / service operations. Ability to keep track of and report on activity. Competent in problem solving, team building, planning and decision making. Driver’s License and own vehicle. Computer Literacy: Intermediate proficiency in Microsoft Office. Personal Attributes: Presentable, with excellent interpersonal and communication skills (written and verbal). Positive, self-motivated and confident approach. Accuracy and attention to detail are essential. Ability to work independently, but also be a team player. Methodical and systematic minded. Able to prioritise activities and resources, ensuring that results are achieved effectively. Acts in accordance with conventional ethical and professional standards. The ability to work under pressure and to comply with deadlines. Leadership capabilities – Develop and maintain strong relationships with staff members. Honest and Reliable.
