Western Cape: Client Services Administrator (Insurance) posted by Time Personnel

• Matric (Grade 12) qualification
• 2–3 years of proven experience as a Broker Consultant within the short-term insurance sector
• Valid driver’s license and access to reliable personal transport
• Proficient in MS Office, CRM platforms, and quoting software
• In-depth understanding of short-term insurance products and industry standards
• Bilingual in English and Afrikaans (written and spoken)
• Exceptional communication, negotiation, and client relationship skills
• Strong problem-solving abilities and analytical mindset
• Highly self-driven, able to work independently and manage time effectively
• Excellent organisational and administrative capabilities

 
DUTIES

• Build and maintain strong relationships with brokers, financial advisers, and key stakeholders
• Drive new business acquisition while ensuring the retention and growth of existing broker portfolios
• Provide comprehensive support to brokers, including assistance with client claims, policy amendments, general enquiries, and administrative tasks related to personal and commercial short-term insurance
• Manage the efficient processing of annual policy renewals for short-term insurance clients
• Keep brokers informed of product updates, regulatory changes, and industry developments
• Ensure full compliance with FAIS, FICA, POPIA, and all other applicable legislation and regulatory requirements
• Serve as the key liaison between the company and brokers, as well as between brokers and their clients, to uphold a high standard of service delivery

Salary: R negotiable dependent on experience
 
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