Cape Town: Project Manager posted by CallForce

We are seeking a detail-oriented, deadline-driven Project Manager with hands-on experience in the BPO industry managing cross functional projects. The ideal candidate will play a key role in coordinating and implementing new campaign setups, leading UAT processes, and ensuring projects are delivered on time and to specification.

Key Responsibilities

• Coordinate end-to-end setup of new BPO campaigns, ensuring all components are implemented smoothly
• Manage User Acceptance Testing (UAT) phases, including creation of test cases, tracking results, and issue resolution
• Develop and maintain detailed project plans, timelines, and documentation
• Liaise with cross-functional teams including operations, IT, QA, and client stakeholders
• Track project milestones and escalate potential delays to leadership
• Schedule and facilitate project meetings, prepare agendas and record minutes
• Support risk management, issue tracking, and resolution planning
• Ensure compliance with SLA commitments and contractual obligations
• Monitor project KPIs and support post-implementation reviews

Requirements

Experience:

• 24 years in project coordination or junior project management roles ideally in a BPO or shared services environment,
• Proven track record of delivering client onboarding, transitions, or process improvement projects,
• Demonstrated involvement in UAT or software testing phases
• Familiarity with tools like Monday.com, or MS Project is advantageous
• Ability to work flexible hours
• Own vehicle

Skills

• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Analytical and detail-oriented approach to problem-solving
• Proven ability to work under pressure and meet tight deadlines
• Collaborative mindset and stakeholder management finesse