Pretoria: Field Support Technician posted by ICTEngage

Role Overview:

An MSP based in Centurion is seeking a dedicated and technically proficient SNR Field Support Technician to join our dynamic IT support team. This role is pivotal in delivering technical support services to our clients, both remotely and on-site. The ideal candidate will possess a strong foundation in IT support, excellent problem-solving skills, and a commitment to providing exceptional customer service.

Key Responsibilities:

• Provide onsite and remote technical support to clients, ensuring timely issue resolution and excellent service delivery.
• Install, configure, and troubleshoot Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.).
• Manage and maintain Active Directory including user creation, password resets, permissions, and group policy management.
• Diagnose and resolve network connectivity issues, including LAN/WAN, Wi-Fi, routers, and switches.
• Support and maintain Windows Server and Desktop environments.
• Perform routine maintenance, updates, and hardware/software installations at client sites.
• Accurately document support tasks and maintain ticket logs in the companys system.
• Escalate complex technical issues to senior engineers when required.
• Build and maintain strong relationships with clients through professional and efficient service.

• Minimum 4 years experience as an IT Support or Field Support Technician.
• Proven background working in a Managed Service Provider (MSP) environment.
• Strong technical proficiency in:
• Active Directory (user management, policies, permissions)
• Microsoft 365 (installation, administration, troubleshooting)
• Network connectivity (DNS, DHCP, firewalls, Wi-Fi, VPNs)
• Solid understanding of Windows 10/11 and Windows Server operating systems.
• Excellent problem-solving, communication, and customer service skills.
• Must have a valid drivers license and own reliable vehicle for client site visits.

Preferred Skills & Certifications:

• Experience with remote monitoring and management (RMM) tools.
• Knowledge of virtualization technologies (VMware, Hyper-V).
• Familiarity with backup and recovery solutions.
• Certifications such as CompTIA A+/N+, Microsoft 365 Certified: Modern Desktop Administrator Associate, or equivalent.

Key Attributes:

• Professional, self-motivated, and solution driven.
• Strong organizational and time management skills.
• Confident working independently and under pressure.
• Passionate about technology and continuous improvement.

Additional Information:

• Travel Requirements: Regular travel to client sites is required; candidates must be comfortable with fieldwork.