South Africa: Hotel Manager – Graaff-Reinet – 5* Boutique Hotel posted by HotelJobs

Hospitality Hire ; in partnership with The Drostdy Hotel ; managed by Valor Hospitality Partners, is recruiting a highly experienced Hotel Manager (with 5* Boutique Hotel exp) reporting to the General Manager to lead this iconic, luxury boutique hotel in Graaff-Reinet; Eastern Cape . The Drostdy Hotel blends historic heritage with contemporary boutique luxury, delivering personalised guest experiences and exceptional service. Managed by Valor Hospitality Partners ; a global leader in reimagined luxury hospitality, the hotel offers a unique opportunity for a passionate hospitality professional to drive excellence in one of South Africas most historic towns. About the Role: Hotel Manager Graaff-Reinet We are seeking an operationally strong, service-driven Hotel Manager with proven experience in boutique hotels, luxury properties, or high-end hospitality environments . The ideal candidate will demonstrate strong leadership, guest service excellence, financial acumen, and hands-on oversight of daily operations. Location: Graaff-Reinet, Eastern Cape Eligibility: Candidates must be legally allowed to work in South Africa. No work permits available. Key Responsibilities Leadership & Operations Oversee daily operations across all hotel departments Lead and guide HODs to achieve service, operational, and financial goals Uphold SOPs, luxury service standards, and guest experience excellence Anticipate operational challenges and implement proactive solutions Act as General Manager when required Guest Experience & Quality Ensure personalised, high-touch guest experiences Engage with VIPs and returning guests Respond to feedback and oversee service recovery Drive continuous improvement of service standards Financial Management Collaborate with Finance on budgets, forecasts, and cost control Monitor departmental performance and implement corrective actions Maximise revenue, yield, and upselling opportunities Maintain strong financial discipline across the property Human Resources & People Leadership Lead, coach, and mentor all department heads Drive succession planning, performance reviews, and talent development Foster a culture of teamwork, accountability, and service excellence Ensure compliance with South African labour law practices Compliance & Risk Management Ensure compliance with OHSA, HACCP, labour legislation, and hotel licensing Maintain safety documentation and audit readiness Facilities & Maintenance Oversee preventative maintenance programmes Ensure guest areas meet luxury boutique standards Support refurbishments, upgrades, and capital projects Qualifications & Experience Required Degree or diploma in Hospitality Management (preferred) 710 years hospitality experience with minimum 5 years in senior management (Hotel Manager, Operations Manager, or similar) within 5* boutique hotels essential. Strong leadership, communication, and interpersonal skills Proficiency in hotel systems such as Opera, Micros, or similar PMS/POS Ability to work flexible hours, including weekends and public holidays What You Can Expect Competitive salary package Opportunity to work with Valor Hospitality Partners (global management group) Beautiful, historic working environment in South Africas 4th-oldest town Career growth opportunities within an international hotel portfolio Complimentary meals on duty and uniform provided If you do not receive feedback within two weeks after the closing date, please consider your application unsuccessful.