The technical Analyst will work closely with business analysts and support development by doing system analysis on incidents, problems, and IT projects. Key responsibilities Technical Facilitate development for technical requirements using relevant framework and tools. Analysis of functional and non-function system requirements, including as-is to-be analysis, impact analysis of changes required to existing systems and processes. Understand application, data and enterprise architecture. Critically evaluate information gathered from multiple sources, reconcile information conflicts, break down high-level information into their constituent details, abstract up from low-level information to a general understanding. Technical analysis of business applications, including application APIs, servers, associated endpoints and databases. Creation and management of technical documentation, including integration requirements and data flows. Consult and co-ordinate extensively with key stakeholders across Business, IT teams and Vendors. Consult and support Test Analysts with requirements and testing strategies. Facilitate data mapping exercises through investigating service calls, using tools such as SOAPUI/Postman. Functional testing of the solution in line with the business requirements. Facilitating the deployment process and release management. Triaging of defects and fixes. The ideal candidate needs to have proven experience in contributing technically to software development projects (as a technical lead or as a technical analyst). Qualifications Relevant degree in Commerce, Computer science, Statistics, Engineering, Investment Management, or related fields. Business / System Analysis certification/qualification an advantage. Software development background a distinct advantage.  Knowledge and Experience A deep understanding of investment and life products. A deep understanding of South African Investment Platforms and platform operations. An understanding of financial sector regulation as it relates to investment platforms. Experience in implementing non-functional requirements such as Performance monitoring , Security and Scalability and related tools. Experience doing Front End systems(web) analysis. Exposure to COBIT, ITIL or related framework will be beneficial. Exposure to data analysis , SQL , BI tools, and reporting. Understanding or experience in creating systems for Financial Advisers. Experience in building successful relationships and working collaboratively across departmental teams and third-party vendors. Experience working in a fast paced, proactive and delivery focused environment. Excellent verbal and written communication skills. Computer Literacy, with MS Excel at least at an intermediate level. JIRA and Confluence experience an advantage. Communicating with impact : Communicates effectively in both the written and verbal format delivering clear, succinct messages. Customer service : Commits to achieving high quality results and provides a prompt, suitable and personalised service to customer’s that meets their needs. Take personal accountability for delivery. Driving for excellence : Approaches work in an orderly and systematic manner to ensure the achievement of high-quality customer service. Analytical thinking : Understands a situation or problem by breaking it into smaller pieces and tracing the implications of a situation in a step-by-step way. Resilience : Responds to stressful situations in a calm and proactive manner and keeps self and team focused on balancing personal energy with business result. Teamwork and cooperation : Cooperate with others to accomplish common goals. Persuading and influencing: The capacity to persuade, convince and influence others for the purpose of achieving desired results. Leading change : Continually seeks and encourages others to see opportunities for new and innovative approaches to solving organisational problems. Trust and integrity : Show sincerity, honesty and consistency in words and actions.  Detail oriented with an ability to engage with client requirements to ensure that the delivery is fit for purpose. The want to collaborate with and upskill fellow team members. Anticipation of problems and the ability to address them in a positive manner; take ownership of problems. Methodical, structured, and logical thinker. Open minded, positive personality with good technical communication skills. A Self-motivated team player who can prioritise their own work in line with expectations. Ability to be calm under pressure and maintain good humour. “Hands on” approach with a willingness and desire to learn.
