Job Description
In order to be considered the following is required:
- Relevant Degree or National Diploma
- Minimum 4 + years Project Management Experience
- Minimum 4 + years database experience
- Experience in managing an internal or externally operated production systems environment
- Customs programs experience and Customs Applications Support Knowledge
- Experience in working with Customs, Excise Technical and Operations Mandates
- Excellent oral and written communication skills (English)
- Experience in managing an internal or externally operated production systems environment
- Experience in Programs and Project management
Duties & Responsibilities
- Effective deployments, early benefits realization by ensuring plans reflect optimized time-to-market
- Ensure that existing and new Features and Functions within core applications are maximized
- Develop realistic achievable and price conformant Service and Operational Service Level Agreements with business stakeholders and ensure back-to-back compatibility with dependent service providers
- Maintain service quality and availability applications, office automation and communications and ensure that infrastructure uptime is monitored in line with established SLAs and OLAs
- Deploy solutions and ensure appropriate configurations on all servers and customs related applications /servers
- Ensure business continuity via appropriate topologies, archive and recovery strategies
- Institutionalize continuous quality improvement via ongoing Root Cause Analysis and Eradication
- Be Point of escalation in service failure situations and ensure proactive management and stakeholder communication of incidents by involving all appropriate workgroups
- Monitor and scale capacity up and down – ahead of demand (Hardware and Communications infrastructure)
- Ensure hardware refresh policy is optimized for maximum cost effectiveness
- Implement cost effectiveness programmes and submit potential cost reduction initiatives for review and consideration
- Ensure adherence to global KPI and to report performance in line with standard reporting requirements
- Internal and external vendor and customer relationship management
- Lead or participate in global/regional initiatives as part of a virtual IT function
- Compliance to regional standards including First Choice
- Ensure maintenance and changes to scripts are processed as per business requirement
- Ensure Legal compliance through following legislated records and data management practices
- Reduce the activities in the area of Network administration, performance monitoring and tuning in association with regional BIT
- Unix server administration (where local applications are based on Unix/Informix)
- Help desk and service tickets management, including ticket reduction via root cause analysis and eradication
- Enforce IT Security Policies through training, management communications user and country IT audits
- Ensures competent, motivated, and harmonious team is recruited, retained and developed
- Maintains a safe and healthy environment for staff consistent with the policies and procedures of the business
- Developing the teams capability and capacity
- Establishing an environment conducive to good performance and morale and ensuring the early resolution of conflict
- Establishing performance criteria and providing regular feedback to staff
- Developing and fostering professional excellence and networking with other business units
- Creating an environment in which individuals and teams perform at their best to maximize their own potential to create a win-win for the business
If you would like to email your CV directly please send it to *****@*****.co.za
Information displayed above not limited to advertisement.
Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website, www.********.co.za, for available positions which you may be suited for.
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