Franschhoek: Duty Manager posted by Kendrick Recruitment

Kendrick Recruitment is seeking a professional and experienced Duty Manager to join a prestigious luxury wine estate in Franschhoek. The successful candidate will oversee daily operations, ensuring exceptional guest experiences while maintaining high standards of service across all departments.

Key Responsibilities:

• Manage daily operations and supervise staff to ensure smooth service delivery

• Handle guest enquiries, complaints, and special requests with professionalism

• Ensure adherence to all operational policies, procedures, and quality standards

• Support and mentor team members, providing guidance and training as required

• Coordinate between departments to ensure seamless communication and efficiency

• Monitor and report on performance metrics, staff productivity, and guest satisfaction

• Ensure compliance with health, safety, and hygiene standards

• Assist with reservations, events, and special functions as required

• Perform shift handovers and maintain accurate operational records

Requirements:

• Previous experience in a managerial role within a luxury hospitality environment

• Strong leadership, organisational, and problem-solving skills

• Excellent communication and interpersonal abilities

• Professional appearance and guest-oriented approach

• Ability to work flexible hours, including shifts, weekends, and public holidays

• Reliable, proactive, and capable of working independently and as part of a team

• Reliable transport to and from work

Package Details:

• 3% Provident Fund contribution

• Annual increases and performance-related bonuses

• Meal allowance of R25.00 per shift (for salaries below R25,000)

• Subsidised staff transport available on Franschhoek, Paarl, Stellenbosch, and Wellington routes

This role offers an exciting opportunity for a skilled hospitality professional to take ownership of daily operations at a world-class estate and contribute to delivering exceptional guest experiences.