Western Cape: In-Room Dining Coordinator posted by Hospitality Hire

• Valid South African ID or valid work permit
  – Matric (Grade 12)
• Minimum 2–3 years’ recent experience in one of the following hotel-based roles:
  – In-Room Dining / Room Service
  – Hotel Front Office with order coordination
  – Hotel guest services or hospitality call-centre environment
• Proven experience:
  – Answering guest calls and taking food and beverage orders
  – Capturing and processing orders on a POS or ordering system
  – Managing multiple live orders simultaneously
  – Coordinating directly with kitchen, bar and service teams
• Demonstrated ability to:
  – Prioritise orders during peak service periods
  – Manage delivery times and guest expectations
  – Communicate delays, changes or issues professionally
  – Handle guest complaints or order amendments
• Experience maintaining:
  – Order logs and service records
  – Guest preferences and special requests
• Familiarity with:
  – Hotel service flow
  – Food safety, hygiene and service standards
• Comfortable completing:
  – Shift checklists
  – Daily reports and handovers
• Willingness to work:
  – Rotational shifts
  – Evenings, weekends and public holidays
• Professional grooming and presentation aligned with luxury hotel standards

Applications without hotel-based in-room dining, room service or relevant front-of-house coordination experience will not be shortlisted.
Key Responsibilities

• Handle all in-room dining calls promptly and professionally
  – Accurately capture guest orders and special requests on the POS system
  – Coordinate preparation and delivery with kitchen, bar and service teams
  – Monitor order flow and prioritise deliveries based on urgency and timing
  – Follow up with guests post-delivery to ensure satisfaction
  – Resolve service issues and escalate where required
  – Assist with tray setup, condiments and amenities when necessary
  – Maintain accurate service logs and guest preference records
  – Support Front Office with guest communication and inter-department coordination
  – Ensure hygiene, safety and service standards are upheld at all times
  – Complete all administrative duties, reports and checklists per shift

On Offer

• Competitive, market-related salary
  – Company contribution toward medical aid and pension fund
  – Staff meals on duty
  – Uniform provided
  – Training and development opportunities
  – Staff discounts on accommodation, dining and hotel facilities
  – Professional, structured working environment
  – Opportunity to grow within a luxury hotel setting

Applications
All applications are reviewed carefully. If you do not hear from us within two weeks, please accept our thanks for your interest.
Recruitment is conducted in line with the client’s Employment Equity Plan.