Johannesburg: Automotive Service Advisor – Fourways

Duties include Customer Interaction & Care Be the first point of contact greet customers professionally and identify service needs Clearly explain vehicle issues and service requirements in simple, customer-friendly language Provide accurate service estimates and obtain approvals Maintain consistent communication regarding vehicle progress, additional work, timelines, and costs Conduct post-service follow-ups to ensure satisfaction and address concerns Service Bookings & Workflow Coordination Manage service appointments to optimise workshop efficiency Work closely with technicians to ensure timely and quality repairs Confirm parts availability prior to job start to avoid delays Assist in prioritising workloads and scheduling urgent or breakdown jobs Administration & Record Management Open and manage service orders, job cards, invoicing, and payment processing Maintain accurate customer records, warranty details, and service history Ensure full documentation for every job, including approvals and technician notes Quality & Customer Satisfaction Conduct quality checks and ensure work meets brand standards Drive outstanding customer experience and loyalty Handle complaints professionally and escalate if required Product & Service Knowledge Stay updated on services, specials, and vehicle systems Promote recommended maintenance and value-add services Team Support & Reporting Collaborate closely with workshop and parts teams Assist with daily/weekly reporting on service performance and customer satisfaction Requirements: Minimum 3 years Service Advisor experience in an Automotive environment Computer Literate (MS Office Suite) Excellent Customer Service Completed Certificated Service Advisor training Advantageous Previous experience as an automotive technician Advantageous CRM knowledge Kerridge, Evolve, Drive System knowledge AutoManage (Either) Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers. Strong knowledge of warranty policies and an eye for upselling opportunities. Own transport with valid driver’s license and clean driving record. Clear Criminal record If your current experience and skillsets tick majority of the job specification boxes, then: Apply directly now Send your CV to