Sandton: Sales Coach posted by CallForce

The Sales Coach is responsible for the overall development and performance of assigned bottom performers through facilitation. The Sales coach is responsible for identifying areas for improvement and helping to coach sales agents through supervising sales calls and discussing strengths, as well as possible areas for improvement and ensuring the bottom performers meets the required service level standards.

Responsibilities:

• Responsible for coaching, developing, and improving the abilities of incubation agent to effectively meet performance standards that lead to their successful graduation from the incubation program.
• Perform monitoring sessions and other development activities such as role playing, while meeting the required daily and weekly quotas.
• Provide feedback through daily, weekly, and otherwise assigned reports to Management.
• Conduct daily, weekly, and otherwise assigned performance reviews of the bottom performers, as well as creating individual development plans where needed.
• Implementing Strategies to ensure 20 percent of bottom performers are meeting minimum benchmarks by required time frames.
• Conducting performance improvement plans for bottom performers.
• Motivating and inspiring bottom performers to exceed the required targets.

Requirements:

• 1 year experience as a sales coach in a call centre environment
• Outbound sales experience
• Excellent verbal, written and interpersonal communication skills.
• Outstanding customer service skills and dedication to providing exceptional customer care.
• Focus on quality and drive.
• Exceptional listening and analytical skills
• Solid time management skills