Job Description
Cape Town – Western Cape – South Africa
- Provide advanced technical support for hardware, software, and network related tickets within a 48-hour closure time.
- Perform root cause analysis when troubleshooting.
- Support enterprise-level applications and systems i.e. Power Apps, O365, Azure, onsite server environment.
- Daily server checks by means of RMM software to ensure all systems are running optimally.
- Follow up with suppliers on tickets and faults logged with their service desks.
- Maintain and administer server storage solutions and network devices.
- Ensure the security and integrity of the company’s IT infrastructure.
- Perform regular system updates, patches, and backups.
- Monitor and respond to security incidents and threats.
- Implement and enforce IT policies and procedures.
- Maintaining the PABX, adding cordless and desk phones.
- Assist employees with IT-related tickets and provide end user education on current and new technologies.
- Assist with developing and maintaining documentation for IT internal procedures and user guides.
- Ensure all IT related issues raised by employees are logged before attending to the issue.
- Maintain 98% company SLA on critical or downtime tickets.
- Assist with network planning and keeping LAN / WAN documentation up to date.
- Assist with the evaluation and recommendation of new hardware and software solutions.
- Assist with the development of their Microsoft eco system, both onsite and cloud.
- Degree in Information systems or Diploma in related I.T field or
- Microsoft Certified: Azure Administrator Associate combined with
- Microsoft Certified: Windows Server Hybrid Administrator or
- Microsoft 365 Certified: Enterprise Administrator Expert
- IT Support / TCP IP Knowledge / Technical understanding of IT network infrastructures
- 4-6 Years experience in similar, senior role
- Preferred experience with hypervisors, servers, managed switches, firewalls
- Desktop support, 0365 Administration
- Punctual
- integrity and shows interest and enthusiasm towards work
- Co-operates with staff at all levels within the company
- Dependable
- Shows initiative
- Attention to detail and accuracy
- Ability to follow procedures
- Work within a team
- Excellent oral, visual and written communication skills
- Professionalism and attention to detail.
- Demonstrates complete confidentiality
- Deadline-driven
- Team player
- Ability to work under pressure.
- Flexible and adaptable to change
- Ability to prioritise work effectively
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