Senior Training Coordinator Role Overview: Provides vision, leadership, and coordination in designing, developing, and delivering accredited and non-accredited blended learning programmes. The role ensures compliance with SETA and QCTO requirements while creating innovative, high-impact learning experiences that support our clients and learners. The Senior Training Coordinator builds scalable, future-ready programmes that combine e-learning, classroom, and workplace-based learning, while continuously evaluating and improving their impact. Key Responsibilities: Training Oversight & Delivery: Plan, schedule, and manage classroom, virtual, and blended training sessions; ensure resources, facilitators, and technology are in place. Programme Development Support: Collaborate with instructional designers and SMEs to develop and update training materials; ensure alignment with learning outcomes and compliance standards. Stakeholder Engagement: Work closely with business units, facilitators, and leadership teams to identify training needs and confirm deliverables. Quality Assurance & Evaluation: Monitor training effectiveness through evaluations and feedback; implement improvements using data-driven insights. Reporting & Administration: Maintain accurate training records; generate reports using LMS platforms; track KPIs and compliance metrics. Project Leadership: Manage timelines, budgets, and new learning initiatives; support accreditation processes and audits for SETA/QCTO compliance. Team Guidance: Mentor junior coordinators and facilitators; ensure best practices and consistency across all training activities. Essential Requirements: Qualifications: Bachelors Degree or 3-year Diploma in Instructional Design, Educational Technology, Curriculum Design, Industrial Psychology, or related field. Postgraduate qualification in Education and/or Learning Sciences advantageous. Accreditation or certification in e-learning beneficial. Experience: Minimum of 5 years experience in Instructional Design, with proven track record in accredited training development. Demonstrated knowledge of SETA/QCTO accreditation processes, compliance, and quality assurance. Technical mindset advantageous. Proven experience in working with Learning Management Information Systems (LMIS). Previous experience in facilitating, evaluating, and improving e-learning solutions. Skills & Competencies: Strong knowledge of adult learning principles and instructional design methodologies. Excellent communication skills (oral, written, and visual). Project management capability and ability to deliver on multiple deadlines. Strong analytical and problem-solving skills. Course design, tracking, and reporting. Digital design proficiency. Facilitation skills and ability to evaluate learning eectiveness. Collaborative mindset, able to work effectively with SMEs, facilitators, and leadership teams. Work with & instruct software developers. Principal Accountabilities: 1. Programme Development Design, develop, and evaluate accredited and non-accredited programmes aligned to SETA/QCTO standards. Create blended learning solutions (classroom, e-learning, workplace learning). Develop and integrate content into LMIS systems, ensuring accessibility and learner engagement. 2. Quality & Compliance Maintain compliance with all SETA/QCTO requirements. Prepare documentation for accreditation, audits, and quality assurance. Regularly review and update material to ensure relevance and compliance. 3. Innovation & Impact Apply modern instructional strategies, integrating technology and digital tools. Innovate beyond traditional methods to build scalable learning experiences. Monitor, measure, and improve programme effectiveness using evaluation frameworks and LMIS data analytics. 4. Collaboration & Stakeholder Engagement Work with SMEs, client stakeholders, and internal leadership teams. Provide thought leadership in instructional design. Build strong client relationships through solution-oriented delivery. 5. Personal Effectiveness Demonstrate resilience, adaptability, and a growth mindset. Deliver quality outputs under tight deadlines. Model companies values of accountability, innovation, and learner success. Special Attributes: Self-motivated and disciplined. Resilient and adaptable to rapid change. Calm and focused in a fast-paced environment. Passionate about education, innovation, and social impact. Committed to building companies reputation as a leader in accredited training and BPO sector learning solutions.
