Gauteng: Training Documentation Publisher posted by Execustaff South Africa (Pty) Ltd

• Matric.
• Trade Certificate
• Minimum 3 – 5 years of experience in document publishing.
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent organizational and time management skills.
• Proficiency in Lectora, Arbortext, MS Office (Word, Excel, PowerPoint) and any relevant ERP systems.
• Technical experience within the heavy machinery or manufacturing industry is preferred.

 
Basic Functions:

• Governance: management of company protocols and procedures for the Training and Aftermarket department, including compliance with the companies SHERQ policies and procedures.
• Admin: responsible for the execution of tasks necessary for effective and efficient Training and Aftermarket processes and support.
• Training Material: manage the process for the Training and Aftermarket business, including the NPI requirements, supporting the team, branches and dealers.
• Document Control: responsible for coordination and collaboration with the various departments to ensure superior customer service as well as dissemination of information required for effective Training and Aftermarket management.
• Brochures: monitor and manage presentations for services offered by Training and Aftermarket.
• Platforms: manage the customer complaints and customer satisfaction process ensuring timely response and resolution as well as supporting developing and coaching the team to perform at high levels.

Key responsibilities:
Governance:

• Ensure all department procedures are up to date in line with company standards and followed.
• Ensure compliance with company safety standards.
• Follow the Group decision making principles.
• Ensure you and your team follow the Business Code of Practice as set out by The Group.
• Ensure compliance with all Group policies.

Admin:

• Responsible for managing the documentation process.
• Responsible for maintaining customer information.
• Responsible for updating sales tools and reports.
• Responsible for writing, evaluating, improving and managing departmental processes.

Customer Care:

• Ensure customers are kept up to date with updates, new products and processes or any other relevant information.
• Ensure we comply with the customer approved specific procedures.

General:

• Ensure security is adequate and that assets are protected.

Documentation Material:

• Responsible for the update of Training and Aftermarket documentation when changes are made on products.
• Updating required safety protocols on material when and where needed.
• Communication about updated and changed Training and Aftermarket documentation, this will include retraining requirements based on changes.
• Removal of obsolete changes in Training Material.
• Ensuring that Training and Aftermarket documentation is aligned to structure, quality, and industry standards.
• Creation of Training and Aftermarket documentation baseline.
• Certification of Training Material once completed.
• Collaborate with various functions to acquire information needed for Training Manuals.
• Campaigns, catalogues, brochures and supporting documents for Training and Aftermarket.
• Any AD HOC tasks required for Training and Aftermarket department.

Document Control:

• Maintaining document control register for Training and Aftermarket documentation.Creation of technical checklists and procedures.
• Creation of process flows, flowcharts, registers, and procedures.
• Revision control of documents and managing approvals and publishing.
• Archiving records for reference.
• Issue controlled document numbers for Training and Aftermarket documentation.

Technical Support:

• Updating specification changes based on updates sent from technical department in machine manuals.
• Distribution of service bulletins, this will include communication if retraining is required.
• Ensure that the latest drawings and schematics are updated in manuals and are on display in the training academy.
• Participate in team, technical and design meetings about development material.

Platforms:

• Creation of and maintenance of online training platforms.
• Creation of new product marketing content.
• Managing platform access and content.
• Working with technical for relevant and updated information.