• Diploma or Degree in Hospitality Management, Tourism, or related field (preferred).
• FGASA knowledge and first aid training (advantageous for safari lodges).
• Valid driver’s license (essential).

Experience

• 2–5 years experience in lodge/hotel operations.
• Supervisor or department head experience (F&B, Front Office, Housekeeping, or Guest Relations).
• Experience in remote or wildlife lodge environments is an advantage.

Technical Skills

• Strong knowledge of lodge operations, guest service standards, and hospitality systems.
• Proficiency in property management systems (e.g., OPERA, Panstrat, Semper, NightsBridge).
• Excellent communication and conflict-resolution skills.
• Basic financial understanding: budgets, cost control, and reporting.
• Ability to manage multiple departments simultaneously.

Core Competencies

• Leadership and team management.
• Strong organisational and multitasking abilities.
• Guest-focused mindset with a high level of professionalism.
• Problem-solving and decision-making skills.
• Ability to work under pressure and maintain composure.

Personal Attributes

• Well-presented, friendly, and service-oriented.
• Adaptable and comfortable working in remote environments.
• Reliable, honest, and self-motivated.
• Passion for hospitality, wildlife, and guest experiences.

• Minimum 3-5 years’ experience in lodge or hotel management
• Strong knowledge of luxury hospitality operations
• Experience in financial reporting and staff management
• Relevant hospitality or business management qualification

Skills & Competencies

• Strong leadership and team management skills
• Excellent organisational, communication, and problem-solving skills
• Guest-focused with hands-on approach
• Ability to work under pressure in a remote lodge environment