South Africa: Reservation Manager | Johannesburg posted by HotelJobs

? ?? ??????????? ??????????? is assisting a safari company with a portfolio of luxury lodges and private reserves in Zambia in the recruitment of an experienced professional to join their Johannesburg (Rosebank) office as ??????????? ??????? The Reservation Manager will lead a new reservations department. This is a senior, strategic role responsible for driving reservations accuracy, system excellence, team leadership, and delivering a consistently high-end luxury service standard across a multi-lodge portfolio. The successful candidate will be highly detail-oriented and process-driven, with the confidence to manage people, systems, and commercial performance while working closely with Sales, Marketing, and lodge-based teams to ensure seamless operational delivery. This role requires a professional who brings structure, composure, and discretion to a fast-paced luxury environment, and who is passionate about Africa and exceptional travel experiences. Key Responsibilities Lead and manage the central reservations team, setting clear standards and KPIs Ensure flawless handling of all reservations, amendments, cancellations, and special requests Take ownership of reservations systems, processes, SOPs, and data integrity Act as the in-house ResRequest expert, including system and product training Manage rates, availability, contracts, and promotions with absolute accuracy Support revenue optimisation, forecasting, and reporting Serve as the primary reservations contact for trade partners and internal stakeholders Ensure all reservation interactions reflect a premium luxury brand standard Key Requirements 810 years experience in luxury lodge, safari, or high-end hospitality reservations Proven experience in a senior or managerial reservations role Strong, hands-on ResRequest experience (essential) Demonstrated ability to deliver system and product training Advanced proficiency in Microsoft 365, particularly Excel and reporting Strong leadership, mentoring, and team management skills Exceptional attention to detail with a structured, process-driven mindset Solid commercial understanding of rates, yield, and contracts Excellent written and verbal communication skills Prior experience or strong knowledge of Zambia as a destination is advantageous ???????????? Market related PLEASE NOTE Although we appreciate all applications, we will only reply to those candidates who meet our clients specific requirements. Thank you for your understanding