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Johannesburg: Experience Centre Ambassador – Chinese Speaking posted by Isilumko Staffing

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Job Description

Job Overview

Isilumko Staffing is seeking a passionate and enthusiastic Experience Centre Ambassador with excellent communication skills to join our dynamic team. As an ambassador, you will provide exceptional guest experiences, support our Global Sales Organization, and contribute to the growth of a start-up luxury brand.

Key Responsibilities

  • Book all aspects of the guest journey, including cruise itineraries, shore experiences, pre/post travel, and hotels.
  • Deliver top-tier luxury service to Travel Advisors and international guests through phone, video calls, email, and chat.
  • Build strong relationships with Travel Advisors and guests to support the Global Sales Organization.
  • Serve as an expert in our technology systems, including Salesforce and Versonix Seaware, to deliver personalized guest experiences.
  • Provide feedback on customer support processes and suggest improvements.

Skills and Requirements

  • Minimum of 1 year of experience in a contact center, ideally within travel or luxury hospitality.
  • Hospitality mindset with excellent communication skills suited for luxury, international travelers.
  • Fluency in English and Chinese (both written and spoken); additional languages are a plus.
  • Confident in phone and video communications, representing the brand professionally.
  • Strong listening and problem-solving skills, culturally sensitive to clients from different regions.
  • Comfortable with IT systems; knowledge of Salesforce and Versonix Seaware is an advantage.
  • Willingness to work full-time on shifting schedules, including weekends, to support global markets.

Emotional Qualities

  • Genuine interest in global travel destinations, even if you haven’t visited them all.
  • Enthusiastic, with the ability to see tasks through to completion.
  • Adaptable and thrives in a start-up environment where change is constant.

Working Hours

This is an office-based, full-time role with a flexible schedule, including shifts from Monday to Sunday with two days off.

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About Development Jobs in Gauteng

The development job market in Gauteng, South Africa is thriving, with numerous opportunities available in various sectors. The province is home to a large portion of the country’s economic hubs, including Johannesburg, Pretoria, and Ekurhuleni, making it an attractive location for companies looking to expand their operations. As a result, there is a growing demand for skilled developers who can drive innovation and growth.

Salaries in Gauteng are competitive, with average salary ranges varying depending on the specific role and industry. For example, software engineers can expect to earn between R600,000 – R1,200,000 per annum, while data analysts can earn between R400,000 – R800,000 per year. These figures are based on national averages, but salaries can vary widely depending on factors such as company size, experience, and specific job requirements.

To succeed in a development role in Gauteng, you will need to possess certain key skills. These include proficiency in programming languages such as Java, Python, or JavaScript, as well as experience with agile development methodologies like Scrum or Kanban. Additionally, knowledge of cloud computing platforms such as AWS or Azure is highly desirable, as is experience with data analysis tools like Tableau or Power BI. Other essential skills include problem-solving abilities, strong communication skills, and the ability to work collaboratively in a team environment.

Several major companies and industries are actively hiring for development roles in Gauteng. For example, tech giants such as Microsoft and IBM have large operations in the province, while financial institutions like Standard Bank and Absa also employ numerous developers. Additionally, there are many startups and innovative companies based in Gauteng that are driving growth and innovation in various sectors.

For those interested in a development career in Gauteng, there are numerous opportunities for career growth and advancement. Many companies invest heavily in employee training and development programs, providing opportunities for professionals to gain new skills and advance their careers. Additionally, the province is home to several top-ranked universities and research institutions, offering a range of academic programs in computer science and related fields. With hard work and dedication, it is possible to build a successful career as a developer in Gauteng, with many opportunities for advancement and professional growth available.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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