Johannesburg: User Testing and Market Research posted by Tower Group

January 14, 2026 Jobs in Central Johannesburg

Job Description

About the Role

We are seeking a highly experienced User Testing and Market Researcher to join our team at Tower Group. As a UX research expert, you will be responsible for conducting UX and market research for Vodacom Financial & Digital Lifestyle Services, ensuring that our products and services meet the needs of our users. You will work closely with our UX design team to gather insights, analyze data, and inform design decisions.

Key Responsibilities

Conduct UX research for Vodacom Financial & Digital Lifestyle Services
Design studies that address both user behavior and attitudes
Recruit participants and assist UX designers in running user testing studies
Generate insights that fuel ideation and evaluate designs
Research the latest visual design, UI, and interaction concepts, presentation layer technologies, digital best practices, online trends, and provide recommendations for improvements
Conduct best practice research to develop and improve UI and interaction design to solve end-user problems effectively
Create sound recommendations after each stage of testing and ideation based on research and user observations
Research market, customers, and potential customers to keep an up-to-date view of digital habits, behaviors, and user needs
Generate profiles to be used in the creation of empathy maps and personas

Requirements

Comprehensive knowledge in a variety of industry-centric qualitative research methods, such as semi-structured interviews, contextual inquiries, usability studies, diary ethnographic studies, unmoderated remote studies, paper prototyping, surveys, A/B testing, and card sorting
Demonstrated ability to plan and conduct research in close collaboration with people in a variety of roles, including design, technology, and product management
Knowledge of quantitative, behavioral analysis, and statistical concepts
Experience working in a collaborative team and working directly with developers for implementation of designs
Excellent communication (presentation and interpersonal skills)
Understanding of qualitative analysis and reporting methods suitable for the fast pace of industry; ability to quickly shift the methodology and scope of research projects to meet short deadlines while collecting the best possible data and delivering actionable results

View Job Germiston: Finance Clerk posted by Hire Resolve

Qualifications

5 – 8 Years’ experience within a Design Research role
Degree in the humanities: Psychology, Sociology, Politics, Anthropology, etc.
Commerce Degree is also welcome
Postgraduate qualification is an added bonus

Salary & Benefits

The salary for this position is R [amount] per annum, paid monthly. The benefits package includes [list any benefits mentioned in the original job description].

How to Apply

To apply for this role, please submit your CV and a cover letter explaining why you are interested in this position and how your skills and experience align with the requirements of the job.

About Other IT/Computer Jobs in Gauteng

The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.

In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.

To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.

Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

View Job Centurion: Intermediate Software Developer posted by Hire Resolve

Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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