Job Description
About the Role
Hire Resolve’s client is seeking a highly skilled Senior Business Analyst to join their team in Johannesburg. As a key member of the team, you will be responsible for supporting the design and technical development of new customized solutions, ensuring that our clients are satisfied with the products we develop for them in both the short and long term.
Key Responsibilities
- Perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participate in design of new functionality; ensure functionality/products satisfy client requirements.
- Participate in project walkthroughs: business requirements gathering, design walkthrough, functional test plans and implementation sessions.
- Prepare detailed use case descriptions for the development team to implement key functionality.
- Perform product testing to ensure product quality is maintained.
- Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure product satisfaction is maintained.
- Provide user training
- Build and maintain strong, long-lasting client relationships
- Ensure the timely and successful delivery of solutions according to customer needs and objectives
- Prepare SLA or other reports required on client account status
- Provide first line support to SLA clients
- Collaborate with development team to create Statements of Work, where required
- Assist with challenging client requests or issue escalations as needed
- Find ways to increase quality of customer service
Requirements
- As a high performing professional you will be a well organized self-starter who can manage your own workload.
- You will be expected to be a good team player who can execute tasks as part of an overall programme of work.
- Excellent communicator
- Attention to detail
- Able to facilitate client meetings
- Able to create high quality work products
- Able to conduct detailed analysis using relevant tools
- Excellent problem solving skills
- Able to deal in a fast pace and high pressure environment
- Understands the underlying data requirements to operate digital processes
Qualifications
- Bachelor’s degree
- Experience of developing business cases
Salary & Benefits
- Highy competitive salary for this role based on experience.
- Remote Role
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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