Job Description
About the Role
Our client in the Insurance industry is seeking an Administrator: Forensic Investigations to join their team in Pretoria East. The successful candidate will provide administrative support to the forensic investigations team, ensuring seamless execution of cases and effective communication with stakeholders.
Key Responsibilities
- Attend to general administration:
- Receive affidavits from client services department
- Register affidavits on investigation register
- Notify responsible Sales Manager on any fraudulent activities in their area
- Obtain policy application forms from system for a particular investigation case
- Update in-house system throughout the process of investigation
- Prepare refund request form (event of refund recommendation)
- Request necessary documentation from client if necessary (i.e. banking details)
- Create and maintain files and record keeping system
- Handle all telephonic calls and responses effectively and efficiently (TCF)
- Attend to Replacement Officer functions:
- Receive and provide replacement documents (RPAR)
- Communicate with replacing Life Insurer when necessary
- Submit written representations by Intermediaries in case of non-compliance
- Request necessary documentation from client if necessary (i.e. banking details)
- Create and maintain files and record keeping system
- Handle all telephonic calls and responses effectively and efficiently (TCF)
Requirements
- Matric
- Forensics Diploma/certificate
- Forensics Investigation Certification
- 1-2 years forensics experience
- 1-2 years Insurance Experience
Qualifications
- Legislation: LTIA, FAIS, FICA, Companies Act
Salary & Benefits
R18 000.00 CTC per month
About Other Insurance Jobs in South Africa
In the context of Other Insurance positions in South Africa, it is common to find a steady demand for professionals who can manage and oversee insurance claims, policy administration, and risk management. Typically, this field operates within various industries, including financial services, technology, and manufacturing sectors.
When it comes to salaries, broad ranges can be expected, with typically starting salaries ranging from R200 000 to R300 000 per annum for junior positions, increasing to around R500 000 to R700 000 per annum for more senior roles. However, please note that actual salaries can vary widely depending on factors such as the size of the company, industry sector, experience level, and qualifications held by the individual.
To excel in an Other Insurance role, common skills include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, a solid understanding of insurance policies and regulations, and experience with policy administration software. Additionally, proficiency in Microsoft Office applications, particularly Excel, is often highly valued. Proficiency in languages such as Afrikaans or isiZulu may also be an advantage in certain contexts.
Other Insurance roles can commonly be found within the financial services sector, where companies that offer insurance products to individuals and businesses need professionals to manage claims and policy administration. Technology companies and manufacturing firms also frequently require staff with expertise in this field. In general, organisations across a range of industries value the skills and experience offered by professionals in Other Insurance roles.
Career progression for those in Other Insurance roles is generally good, with opportunities for advancement to senior positions or into specialist roles such as risk management or policy development. With experience and additional qualifications, individuals can progress into leadership roles within an organisation, or transition into related fields such as actuarial science or claims adjusting.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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