Job Description
About the Role
Talent Fox SA is seeking a highly skilled and experienced Key Account Manager / Customer Service Representative to join our team in Durban. As the primary point of contact for allocated key accounts, you will be responsible for nurturing and retaining high-value client relationships while ensuring excellent service delivery across the fire safety and fire training product portfolio.
Key Responsibilities
- Serve as the primary point of contact for allocated key accounts.
- Build strong, professional, and trusted relationships with stakeholders.
- Conduct regular client meetings, site visits, and service reviews.
- Proactively identify risks to account retention and implement solutions.
- Promote additional relevant products/services to existing clients.
- Follow up quotations and proposals to secure orders.
- Work with sales colleagues to strategize client growth and renewals.
- Respond promptly to client queries and coordinate internal support.
- Ensure delivery of products/services meets client expectations.
- Assist in resolving complaints or operational challenges efficiently.
- Maintain accurate client records and service updates in CRM.
- Prepare retention reports, follow-up logs, and account status updates.
- Ensure all site surveys, documentation, and client communications are properly recorded.
Requirements
- Minimum 5 years’ client-facing experience in account management, customer service, or sales.
- Fire safety or fire training industry experience is mandatory.
- Strong track record in customer retention and client satisfaction.
- Competent CRM system usage.
Qualifications
- Valid driver’s licence own reliable transport (reimbursed mileage).
- Bachelor’s degree in a relevant field (if applicable).
Salary & Benefits
R 18 000 – R 24 000 basic Commission
How to Apply
To apply, send your CV via email with the heading “KAM”.
About Accounting / Finance Jobs in eThekwini
The accounting and finance industry is a vital component of eThekwini’s economy, providing essential services to businesses, governments, and individuals. Generally, job seekers in this field can expect a stable and secure career with opportunities for growth and development. Typically, roles in accounting and finance are found across various industries, including financial services sector, technology industry, manufacturing sector, and public sector.
Salaries for accounting and finance professionals in eThekwini vary widely depending on factors such as experience, company size, and industry sector. Common salary ranges for entry-level positions typically start between R200 000 to R300 000 per annum, while senior roles can range from R500 000 to R800 000 or more. However, these figures are general estimates and actual salaries may vary significantly. It is essential to research the specific job market and industry trends to determine realistic salary expectations.
Common skills required for accounting and finance roles in eThekwini include proficiency in financial software, such as SAP or Oracle; strong analytical and problem-solving skills; excellent communication and interpersonal skills; experience with budgeting, forecasting, and financial analysis tools; a solid understanding of tax laws and regulations; and a degree in accounting or finance. Additionally, many employers require candidates to hold relevant professional certifications, such as the Chartered Accountant (SA) designation.
Accounting and finance professionals can be found across various industries, including financial services sector, technology industry, manufacturing sector, and public sector. The financial services sector is often a major employer of accounting and finance professionals in eThekwini, while the technology industry also provides many opportunities for growth and development. Other industries, such as manufacturing and construction, also require skilled accounting and finance professionals to manage their finances effectively.
Career development opportunities are abundant in the accounting and finance field, with many employers offering training and development programs to help employees advance in their careers. Typically, experienced accountants can move into senior roles or take on leadership positions within their companies. With experience and additional certifications, accountants can transition into management roles, such as financial controller or accountant manager, or pursue career paths in finance consulting or public practice.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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