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Western Cape: Call Centre MI Administrator posted by Merchants SA Pty Ltd

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Job Description

About the Role

Are you ready to take the next step in your career? We are seeking a skilled and experienced Call Centre MI Administrator to join our team at Merchants SA Pty Ltd. As a key member of our operations team, you will be responsible for delivering high-quality reports, improving business processes, and supporting informed decision-making. If you have a passion for data analysis, technical expertise, and excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

  • Deliver timely and meaningful reporting to the Business Unit which adheres to specification
  • Continuous improvement of the reports provided to the Business Unit
  • Forecasts volumes and resources
  • Regularly reviews and makes improvements to daily, weekly and monthly schedules
  • Monitors and advises on attrition and headcount requirements
  • Delivers short-term and long-term forecasting
  • Maintenance Collects all data to centralise in one repository
  • Backs up and maintains all Management Information systems

Requirements

  • Matric or NQF equivalent
  • 6 months experience as an RTA or similar position
  • SQL / Crystal or similar beneficial
  • MS Access intermediate
  • Knowledge of Avaya / Genesys or similar tool
  • Proficiency in data analysis tools and software (e.g., Excel, SQL, Power BI)

Qualifications

  • Matric or NQF equivalent

Salary & Benefits

N/A

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in South Africa

The IT and computing industry in South Africa is rapidly growing, driven by the increasing demand for digital transformation and technological advancements. Typically, this growth translates to a strong job market for professionals with skills in software development, data analysis, and cybersecurity. Generally, the sector offers a wide range of career opportunities across various industries.

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In terms of salary expectations, IT and computing professionals in South Africa can generally expect to earn salaries that are on par with or slightly above the national average. However, it’s essential to note that salaries can vary significantly depending on factors such as experience, company size, industry sector, and specific job requirements. Typically, experienced professionals in high-demand areas like artificial intelligence, cloud computing, or cybersecurity tend to earn higher salaries than those in entry-level positions. Nonetheless, salaries are often within the range of R600 000 to R1 million per annum for mid-level roles, with senior positions potentially exceeding R2 million.

Common skills required for IT and computing roles in South Africa include programming languages such as Java, Python, or C++, proficiency in software development methodologies like Agile or Scrum, experience with data analysis tools like Tableau or Power BI, and familiarity with cloud-based technologies like AWS or Azure. Additionally, knowledge of cybersecurity principles, network administration, and database management are highly valued skills.

The IT and computing industry is a significant sector across various industries, including financial services, technology, manufacturing, and healthcare. Many companies in these sectors require skilled professionals to develop, implement, and maintain their digital solutions. Typically, the finance industry requires specialized IT talent for areas like risk management, compliance, and anti-money laundering.

For those looking to pursue a career in IT and computing, common career progression paths include working as an individual contributor, moving into team leadership roles, or taking on senior technical positions. Many professionals also choose to specialize in emerging technologies like artificial intelligence, blockchain, or the Internet of Things (IoT). With ongoing training and development, individuals can stay up-to-date with the latest industry trends and advancements, positioning themselves for success in this rapidly evolving field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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