Midrand: Dispatch Supervisor – Exporting posted by DJ Recruitment Consulting

About the Role

DJ Recruitment Consulting is seeking an experienced Dispatch Supervisor to join our team in Midrand. Our client, a leading company in advanced technologies for bio-conditioning, bio-security, and hygiene products, is looking for someone to ensure the right products are delivered to the right location on time, while managing and overseeing export dispatch operations.

Key Responsibilities

• Create and implement best practice dispatch principles, policies, and processes across the organisation to improve operational and financial performance.
• Plan, coordinate and manage the movement of outgoing export orders and those delivered locally through External Transporters.
• Manage External Transporters by ensuring correct quantities and products are loaded to that which was invoiced and ensure adherence to Service Level Agreements.
• Ensure standard load configurations are developed and adhered too. Ensures organization and the proper sequence of loads is delivered to maximise efficiency.
• Inspect orders to ensure the correct quantities and products match what was invoiced to the recipients.
• Track final product shipments, costs, and timelines according to requirements.
• Resolve shipment and inventory issues.
• Negotiate and Procure rates from 3PL service providers, such as port agents, transporters as well as origin stations.
• Compile estimates and quotations.
• Provide monthly reporting of conversion of estimates to business.
• Keep detailed, organized records of orders and stock.
• Prepare accurate reports according to the expectations of management.
• Analyse data, and suggest modifications and improvements accordingly.
• Ensure that customer orders are delivered safely, effectively, and efficiently and in line with the company requirements.
• Resolve any arising customer problems or complaints.
• Monitor quality, quantity, delivery times, and transport costs.

Requirements

• Minimum of 2 years experience in Freight Forwarding.
• Minimum of 2 years experience in Pricing / Estimates.
• Africa Cross Border Knowledge is advantageous.
• Understanding of incoterms, critical.
• Understanding of shipping line processes and requirements.
• Understanding of port charges and processes.
• Excellent administrative, computer and communication skills, people management, coaching abilities, teamwork, and time management.

Qualifications

• Grade 12 plus relevant degree or 3-year diploma.
• Minimum of 2 years experience in Freight Forwarding.