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Stellenbosch: Service Advisor posted by SydSen Recruit

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Job Description

About the Role

We are seeking a highly skilled Service Advisor to join our team at SydSen Recruit in Stellenbosch. As a key member of our dealership, you will be responsible for providing exceptional customer service and ensuring that our customers receive top-notch vehicle maintenance and repair services. If you have a passion for dealing with people and a strong focus on delivering outstanding results, we want to hear from you.

Key Responsibilities

  • Prepare for the arrival of customers and their vehicles
  • Compile accurate job cards, cost estimates, and service recommendations
  • Manage customer consultations upon arrival
  • Update and maintain the Dealer Management System and vehicle control systems
  • Liaise regularly with customers regarding vehicle status and progress
  • Act as the link between customers, technicians, and the parts department
  • Handle customer queries, complaints, and follow-ups professionally
  • Maintain accurate service records and customer data
  • Ensure accurate invoicing and payment processing
  • Conduct professional vehicle handovers
  • Perform customer follow-ups and service reminders
  • Attend weekly service meetings

Requirements

  • Minimum of 2 years’ experience in a similar role within a motor dealership (essential)
  • Grade 12 / Senior Certificate
  • Motorcycle licence (Code A) preferred
  • Must have own reliable transport
  • Technical qualification and/or mechanical aptitude will be advantageous

Qualifications

  • Grade 12 / Senior Certificate

Salary & Benefits

A competitive salary, performance-based incentives, and standard company benefits including medical aid and provident fund contributions are offered.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Automotive Sales Jobs in Western Cape

In the Western Cape, the automotive sales industry is a significant sector, with many companies employing individuals to sell and service vehicles. Typically, this industry experiences moderate growth due to the ongoing demand for new and used cars. However, like many industries, it can also be subject to fluctuations in consumer spending and global market trends.

Generally, salaries for automotive sales positions in Western Cape vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level salesperson roles may fall within a salary range of R200 000 – R350 000 per annum, with more senior roles potentially exceeding R400 000 – R600 000 per annum. However, it’s essential to note that these figures are broad estimates and actual salaries can vary significantly depending on individual circumstances.

Common skills required for automotive sales positions include excellent communication and interpersonal skills, the ability to build rapport with customers, and a strong understanding of vehicle models and features. Additionally, salespeople need to be knowledgeable about finance options and regulatory requirements, as well as have strong negotiation and problem-solving skills. Other essential qualities include adaptability, resilience, and a customer-focused mindset.

The automotive industry in Western Cape is often linked to sectors such as financial services, technology, and manufacturing, where companies require skilled sales professionals to drive revenue growth and build brand awareness. These roles may involve selling new vehicles, after-sales support, or working with fleets and commercial customers.

For those interested in pursuing a career in automotive sales, there are various opportunities for development and progression within the industry. Typically, experienced salespeople can move into senior management positions, such as regional managers or dealership owners, while others may choose to transition into related roles like vehicle maintenance or after-sales support. With ongoing training and education, it’s possible to advance your career and become a leading expert in the automotive sales field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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