Job Description
About the Role
We are seeking an experienced and dynamic General Manager to lead operations at a luxury lodge in Namibia. As a member of our team, you will be responsible for delivering exceptional guest experiences, ensuring operational excellence, and maintaining the highest standards of service, sustainability, and staff development.
Key Responsibilities
- Build and maintain strong relationships with staff, guests, governmental departments, the community, and industry partners
- Oversee Corporate Social Responsibility initiatives and community development programmes
- Ensure business efficiency through cost control, quality management, and use of local produce
- Maintain and enhance HR structures, staff training, and adherence to policies
- Develop and innovate guest experiences, including lodge, dining, and game activities
- Monitor and maintain all operational equipment, vehicles, generators, and buildings
- Implement and improve sustainability practices and reduce the lodge’s carbon footprint
- Provide financial oversight, budgeting, and forecasting for the lodge
- Lead training and development programmes to uphold service standards
- Introduce creative service concepts and keep abreast of industry trends
- Ensure workplace health, safety, and compliance standards are met
Requirements
- Energetic, proactive, and guest-focused with a strong understanding of world-class hospitality
- Strong leadership, interpersonal, and communication skills
- Ability to think laterally, take initiative, and cope under pressure
- Excellent organisational and financial management skills
- Competence in computer systems, including Microsoft Office (Excel, Access)
- Knowledge of employment laws, HR practices, and employee relations
Qualifications
- Minimum of three years’ senior management experience in a five-star lodge or luxury hospitality operation
- Demonstrated success in leading a high-end property in a remote location
- Specialized training in hospitality management or human resources is advantageous
Salary & Benefits
Salary negotiable depending on experience. Live-in accommodation included.
[Note: The original job description mentions that the salary is negotiable, and live-in accommodation is included. I have kept this information as it is, without making any assumptions or additions.]
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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