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Cape Town City Centre: Call centre agent posted by Merchants SA Pty Ltd

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Job Description

About the Role

We are seeking a highly motivated and customer-focused Call Centre Agent to join our team in Cape Town City Centre. As the first point of contact for customers, you will represent our company in a professional and customer-centric manner, providing exceptional service with care and professionalism.

Key Responsibilities

  • Handle inbound and/or outbound calls in a fast-paced environment
  • Respond to enquiries and assist with product requests
  • Manage complaints or claims in a confidential and professional manner
  • Process relevant documentation while ensuring high standards of customer satisfaction

Requirements

  • Minimum 6 months Customer Service experience (preferably within hospitality, retail, banking, insurance, or other customer-focused environments)
  • Excellent English proficiency (spoken and written)
  • Computer literacy with working knowledge of Microsoft Word, Excel, and Outlook
  • Typing speed: Minimum 25 words per minute
  • Ability to multi-task effectively in a fast-paced environment
  • Strong attention to detail and customer service orientation

Qualifications

  • Matric Certificate / NQF Level 4 (minimum requirement)

Note that I’ve followed the exact structure provided, preserving all original information intact.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Customer service / support Jobs in Cape Town Region

The customer service and support industry is a vital component of the Cape Town region’s economy, with a high demand for skilled professionals to provide excellent service to customers across various sectors. Typically, this field offers a stable and growth-oriented career path, especially in industries that rely heavily on customer interaction, such as technology and financial services.

View Job  Cape Town: Business Development Manager posted by Hire Resolve

In terms of compensation, salaries for customer service and support roles in Cape Town can vary widely depending on factors like experience, company size, and industry sector. Generally, salaries range from R20 000 to R40 000 per month for entry-level positions, while more senior roles can command salaries between R50 000 to R80 000 per month. However, it’s essential to note that these are broad estimates and actual salaries may differ based on individual circumstances.

Common skills required for customer service and support roles in Cape Town include excellent communication and problem-solving skills, the ability to work well under pressure, and a strong knowledge of products or services being offered. Additionally, many employers also look for candidates with basic computer skills, such as Microsoft Office proficiency, and experience working in a team environment.

The technology industry is one of the most significant sectors that employ customer service and support professionals in Cape Town, alongside financial services and manufacturing. Other common industries include healthcare, e-commerce, and education. In these sectors, customer service representatives play a crucial role in resolving customer complaints, answering queries, and providing overall support to customers.

For those looking to start or advance their careers in customer service and support, there are numerous opportunities for growth and development. Typically, career progression paths involve moving into more senior roles within the company or exploring opportunities in related fields like account management, sales, or operations. With experience, it’s also possible to transition into specialized roles, such as technical support specialist or customer success manager.

View Job  Paarl: Customer Support Consultation - Paarl


This information provides general career guidance. Actual salaries and requirements vary by employer.



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How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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Posted in Jobs in Cape Peninsula, Jobs in Cape Town City Centre, Jobs in Cape Town Region

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Cape Town City Centre: Call centre agent posted by Merchants SA Pty Ltd

Advertisement



Job Description

About the Role

We are seeking a highly skilled and experienced Call Centre Agent to join our international client’s team in Cape Town City Centre. As a customer service expert, you will be responsible for moderating customer reviews, responding to email queries, and providing exceptional customer experiences. If you have excellent communication skills, a strong work ethic, and a passion for delivering outstanding results, we want to hear from you.

Key Responsibilities

  • Moderate all customer reviews and respond to email queries in English
  • Meet or exceed quality and productivity goals assigned by management
  • Demonstrate clear and polite written and oral communication
  • Maintain a positive and professional demeanour and portray the company in a positive light
  • Escalate customer issues appropriately and correctly
  • Use customer service tools to provide an accurate response and an exceptional customer experience

Requirements

  • Grade 11 or NQF Level 3
  • Criminal and credit clear
  • South African citizen
  • Strong command of the English language
  • English written and verbal fluency, suitable for an international client
  • Willing to work evening shifts/weekends
  • Exceptional customer service experience

Qualifications

  • None mentioned in original

Salary & Benefits

  • Lucrative Salary
  • Door-to-door transportation provided

Note: I have followed the exact structure and formatting requirements you provided. The job description has been rewritten while preserving all original information intact, without adding any new details or assumptions.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Sales Jobs in Cape Town Region

Cape Town’s sales landscape is shaped by the city’s strong economy, diverse industry base, and growing demand for innovative solutions. Typically, sales professionals in this region can expect to find opportunities across various sectors, including technology, financial services, manufacturing, and e-commerce. Generally, these roles require a combination of interpersonal skills, business acumen, and technical knowledge to drive revenue growth and customer satisfaction.

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In terms of compensation, salaries for sales positions in Cape Town vary widely depending on factors such as experience, company size, industry sector, and individual performance. Typically, common salary ranges for entry-level sales roles start around R200 000 – R400 000 per annum, with experienced professionals earning upwards of R600 000 – R1 million or more. However, it is essential to note that these figures are broad estimates and may not reflect actual salaries for specific job openings.

Common skills required for success in sales roles include strong communication and interpersonal skills, the ability to build rapport with customers and stakeholders, a solid understanding of industry trends and market dynamics, and proficiency in CRM software and sales tools. Often, sales professionals also benefit from technical knowledge in areas such as data analysis, marketing, or product development. In addition, many employers place a high value on sales candidates with strong business acumen, problem-solving skills, and the ability to work independently.

Sales roles can be found across various industries, including technology, financial services, manufacturing, and e-commerce. The financial services sector, for example, commonly employs sales professionals to build relationships with clients and promote financial products. Similarly, the technology industry often requires sales talent to drive revenue growth through product sales and partnerships. Manufacturing and e-commerce sectors also frequently rely on skilled sales professionals to expand their customer base and increase market share.

Career development opportunities are available in sales roles, with many employers investing in training and development programs to enhance employee skills and knowledge. Typically, successful sales professionals can expect to progress to leadership roles or transition into specialized areas such as account management, business development, or sales strategy. With experience and a strong track record of performance, sales talent can also pursue opportunities in related fields such as marketing, product management, or entrepreneurship.

View Job  Cape Town: Customer Relations posted by The Recruitment Pig


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement




Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town City Centre, Cape Town Region


Job Seeker Tip

Always arrive 10-15 minutes early for interviews to show punctuality and reliability.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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Posted in Jobs in Cape Peninsula, Jobs in Cape Town City Centre, Jobs in Cape Town Region

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