Paarl: Junior ISP Network Technician – Paarl posted by Time Personnel

About the Role

We are seeking a Junior ISP Network Technician to join our team in Paarl. As a key member of our technical support team, you will be responsible for managing the helpdesk during office hours, updating newly installed customers on the system, and performing stock control over all inventory at the office premises. You will also have the opportunity to travel to residential homes and businesses for service calls with our company vehicle in a safe and responsible manner.

Key Responsibilities

• Manage the helpdesk during office hours by interacting with customers in a professional manner and providing technical support and advice
• Update newly installed customers on the system
• Update UNMS by adopting devices daily
• Perform stock control over all inventory at the office premises
• Interact with customers in a professional manner and provide technical support and advice
• Update Google Calendar/OneNote with work completed on installations and repairs
• Stay up to date with the latest broadband technologies and techniques
• Travel to residential homes and businesses for service calls with our company vehicle in a safe and responsible manner, adhering to all road laws and speed limits
• Maintain tools and equipment to ensure optimal operating conditions
• Provide written and verbal instructions to customers on operating their routers
• Test functionality and performance following system installations
• Inform customers of limitations associated with their selected packages
• Keep track of inventory while in the field
• Remove equipment after a client cancels or changes service
• Perform ad hoc tasks as required by management
• Install, maintain, and troubleshoot broadband services for customers
• Conduct site surveys for potential customers to evaluate serviceability
• Climb ladders or work in tight spaces to install or repair equipment
• Test and repair faulty equipment and resolve infrastructure issues
• Adhere to all required health and safety regulations and conduct a weekly tool talk
• Identify unsafe situations and take appropriate corrective action
• Work effectively in a team and assist teammates where necessary

Requirements

• Matric certificate, or relevant qualification
• Valid driver’s license – ESSENTIAL!
• Min two years’ experience in technical support, installations, or a similar field
• Basic understanding of networking concepts and broadband technologies
• Ability to troubleshoot technical issues independently and accurately
• Comfortable working at heights, on ladders, and in confined spaces
• Strong communication skills, both verbal and written
• Good customer service skills with a professional attitude
• Ability to work in a team and assist colleagues when required
• Strong organisational skills with the ability to update documentation accurately
• Physically fit and able to handle equipment and tools
• Reliable, responsible, and able to work under minimal supervision

Qualifications

Salary & Benefits

R negotiable dependent on experience