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South Africa: Reservation Administration Controller (Safari Company) – Westlake, Ct posted by Phoenix Recruitment

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Job Description

About the Role

Leading Safari Company, offering safaris with heart, purpose and authenticity based in Westlake, Cape Town is seeking a dynamic and driven Reservation Administration Controller to join their team. As a key member of the administrative department, you will be responsible for ensuring seamless reservation processing, accuracy, and timeliness.

Key Responsibilities

  • Accuracy and timeous processing of booking information: Consultants are responsible for obtaining guest information for camp purposes. Administration needs to ensure that this CRM information is received timeously and entered into the system.
  • Checking on CRM information and assisting consultants in getting the information timeously – this will include reaching out to consultants for follow up.
  • Running camp calendars to review bookings for accuracy and completeness.
  • Investigate any discrepancies and rectify with consultants.
  • Assisting consultants with problem solving.
  • Improving on booking conversion ratios: Assist with improving response times i.e. assist with last-minute bookings and checking availability with camps directly.
  • Assist with booking 3rd party products, including confirmations, cancellations and checking invoices to vouchers.
  • Back-up to reservation consultants: Perform a limited role and responsibility of a reservation/sales consultant as required.

Requirements

  • Minimum of a Matric Certificate.
  • A formal qualification in travel & tourism.
  • At least 1 – 2 years in reservation administration with a similar role and responsibility.
  • Knowledge of TourPlan / Wetu Product knowledge of Botswana, Namibia and South Africa.
  • Excellent written and oral communication skills. (English fluency is a requirement).
  • Good interpersonal skills Able to deal appropriately with the agents, camps and consultants and deal with any complaints, or queries which may arise.

Qualifications

  • Formal qualification in travel & tourism
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Office Hours

Standard office hours are 08h30 – 17h00 (Monday – Friday).

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Admin / clerical / secretarial Jobs in ZA

The Admin / Clerical / Secretarial sector is a common and diverse field in the South African job market. Typically, roles within this sector are found across various industries, with a strong presence in the financial services sector, technology industry, and manufacturing sector. Generally, these positions are in high demand, especially in fast-paced and growing organisations.

When it comes to salary expectations for Admin / Clerical / Secretarial professionals in South Africa, it’s generally difficult to provide a specific range due to variation in factors such as experience, company size, and industry sector. However, broad salary ranges can be offered as follows: For entry-level positions, salaries typically start around R15 000 – R25 000 per annum, while experienced professionals can expect higher salaries ranging from R40 000 – R80 000 per annum. These figures are subject to change and may not reflect the current market conditions.

Common skills required for Admin / Clerical / Secretarial roles include proficiency in Microsoft Office (particularly Word, Excel, and PowerPoint), excellent communication and organisational skills, attention to detail, and the ability to maintain confidentiality. Additionally, knowledge of accounting software and experience with email management tools are often beneficial. Strong problem-solving skills and the capacity to adapt to new systems and processes are also highly valued.

These roles can be found in various industry sectors, including financial services, technology, manufacturing, and public sector organisations. Many companies, both large multinationals like Google and Microsoft and local South African businesses, employ Admin / Clerical / Secretarial staff to ensure efficient day-to-day operations and administrative support.

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Career development opportunities for Admin / Clerical / Secretarial professionals are generally available through training and development programs offered by employers. These may include courses in business administration, computer literacy, or languages. With experience and continuous learning, it’s possible for individuals in this field to progress into more senior roles or explore related fields such as human resources management, project coordination, or office management.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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