Job Description
About the Role
Leading Safari Company offering safaris with heart, purpose and authenticity based in Westlake, Cape Town is seeking a dynamic and driven Reservation Travel Consultant to join their team. As a key member of the sales and reservations team, you will be responsible for providing exceptional customer service, managing bookings, and driving business growth.
Key Responsibilities
- Responding to trade enquiries efficiently and timeously.
- Communication with clients, offering quick turnaround times and a professional service.
- Responding to all product queries or concerns relating to bookings.
- Providing availability and costs/quotes for bookings.
- Making reservations using TourPlan/TMIS.
- Managing booking status throughout the reservation process – quote, cancelled, provisional, confirmed and invoiced.
- Obtaining and capturing guest CRM and booking information onto TourPlan for camps.
- Liaising with Product Management to ensure best possible services to the guests – in respect of guest information and requirements.
- Providing lodge information and relating documentation to clients where appropriate – WETU itineraries / pre-tour & departure information.
- Managing yield to ensure that we maximise occupancy and the rate achieved.
- Convert sales by offering excellent response times, providing alternative dates/products, offering approved discounts where budget is a constraint.
Requirements
- Minimum of a Matric Certificate.
- Tertiary certificate in travel related field desirable.
- At least 3-5 years relevant experience in a similar environment.
- TourPlan system knowledge.
- Local and international travel industry (inbound market) Product knowledge – Botswana, Namibia and South Africa.
- Fluent in speaking and writing in the English language.
- Ability to adapt to a dynamic work environment and support different teams when needed.
- Ability to work fast and accurately.
- Service and detail orientated.
- Shows empathy, care and understanding when dealing with clients.
- Good interpersonal skills.
- Willingness/ability to share information.
- Ability to multitask and work under pressure.
Qualifications
- Matric Certificate
Salary & Benefits
Salary details will be discussed during the interview process.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Travel / tourism Jobs in ZA
The travel and tourism industry in South Africa is typically a dynamic and fast-paced field, with a high demand for skilled professionals to cater to the growing number of domestic and international tourists visiting the country. This includes roles such as hotel management, hospitality operations, tour guiding, travel agency management, and more.
Salaries in the travel and tourism industry in South Africa can vary widely depending on factors such as experience, company size, and industry sector. Generally, entry-level positions may start within a broad range of R150 000 to R250 000 per annum, while senior roles or those in larger companies may command salaries ranging from R400 000 to over R1 million per annum. However, it’s essential to note that actual salaries can vary significantly depending on individual circumstances and industry standards.
Common skills required for careers in the travel and tourism industry in South Africa include excellent communication and interpersonal skills, a strong understanding of the local culture and tourism infrastructure, proficiency in multiple languages (such as English, Afrikaans, isiZulu, or isiXhosa), and experience with customer service, event management, and marketing. Typically, a degree or diploma in hospitality, tourism, or a related field is also required for many entry-level positions.
The industry sectors that commonly employ travel and tourism professionals include the financial services sector, technology industry, manufacturing sector, and more. Tourist infrastructure development projects are also creating new job opportunities across various sectors.
Career progression paths for those entering the travel and tourism industry in South Africa may include training and certifications in specialized areas such as hotel management, tour guiding, or travel agency operations. Typically, career advancement opportunities can be found through promotions within existing companies, networking events, and seeking mentorship from experienced professionals. Additionally, many travel and tourism companies invest in staff development programs to enhance skills and knowledge, providing opportunities for employees to take on new challenges and advance their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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